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Allstate Protection Plans / SquareTrade
About this business
I have never seen such an ingenuine and pathetic company in my life. Costco purchased LG TV with "AllState/SquareTrade" subsidiary warranty. I have spent almost two weeks working with agents almost every day responding to their requests for information, pictures and videos supporting my claim. It is clear there is a power supply problem, yet I have received nothing but ridiculous requests to demo the failures. SquareTrade is clearly carrying out a patterned practice to delay and frustrate clients with the intent to dissuade ... read more
Business response:
Hellosrmillerct, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during ... read more
If I hadn"t called and followed up I most likely would still be waiting on my replacement. Por service..
Business response:
Hello Reviewer2507034239, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during ... read more
It's been a week and still no card
Business response:
Hello Reviewer2274729682, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the customer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to address this matter and to provide... read more
I had to call six times before I could get issued resolved on my warranty. Language bearer is a big issue
Business response:
Hello Reviewer3841998072, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. At this time, one of our specialists has reached out to you to address this matte... read more
It's been 15 days since I reported my broken TV. Ticket number issued is 417462 on jan11 it is now jan 26 and still broken.
I filed a claim and it was accepted. Received an email from Allstate with two product suggestions (from The Amazon website). As I interpret their contract they will replace my product if available or find another one as close as possible. The two were unacceptable because they were of much lower price than what I paid for my product and they were in no way like my product. I sent them an email telling them their suggestions were not acceptable and sent them my suggestion ( also on Amazon) which was within 1 dollar price of t... read more
Business response:
Hello Reviewer2619163347, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We do our best to offer repair and replacement resolutions as our first priority. If the customer is not satisfied with the replacement offered, SquareTrade can reevaluate the case and provide additional assistance. We reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, LS.
You adv with walmart and never said the plan didn't cover accidents anymore we took the plan thinking it covered accidental damage. Why would you even adv for someone to take a plan out and make sure they understand all that is covered b4 purchasing the plan online. What a misleading ad. I have purchased them in the past for all my phones from walmart never had this to happen. One other thing when you purchase a Iphone that is like new refurbished there's not going to be a MFG warranty on the phone unless it is a new version... read more
Business response:
Hello Reviewer2378616484, We apologize for any frustration caused by your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the... read more
I submitted a claim on a set of samsung earbuds that randomly stopped charging. I had quick responses initially. They sent message for me to approve a set of earbuds in "used" condition on amazon. I declined asking if they could at least be in "like new" condition. I didn't feel this was too much to ask considering there was no price difference. I have heard nothing back and have reached out one more time since then and have still heard nothing. Very disappointed since these are an item I use daily at work.
Business response:
Hello jackkahle71788, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. Thank you, TS
I still haven't received the replacement yet
Business response:
Hello Reviewer2306356873, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with quick and convenient resolutions. For replacement claims, we aim to provide you with a replacement as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. At this time, we reached out to you to address this matter and to provide additional support. Thank you, LS.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,006 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.