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Allstate Protection Plans / SquareTrade
About this business
The claim process says it will take 2-5 days & will be updated throughout repair neither of which happened. Had laptop back for less than 2 weeks, and has the same issue as before
18V milwaukee clone battery that after a year puked. Customer service pawns you off to the manufacturer first and then you have to convince them that the OEM couldn't care less and they finally paid a pro-rated amount that was satisfactory.
Got a new TV. I told them what was wrong and they sent me a new TV without even sending it in.
Too complicated and did not recieve amount due
Business response:
Hello Reviewer2972597549, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions and we do our best to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide knowledgeable assistance and we offer various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resol... read more
I called two weeks ago and after that almost every other day to receive my claim but have not received anything. Very disappointing
Business response:
Hello Reviewer3612754756, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure customers receive payment quickly. We are sorry that this didn't happen in this case. We reached out to you to provide additional assistance and support. Thank you, LS.
I was offered a cheap item to replace my item. The cost difference was terrible they didn't even try to match what I had
Business response:
Hello Reviewer2709166135, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you... read more
first of all they couldnt find my plan from walmart. i had to submit my receipt wich the door greater had done a big **** check mark. Marking through numbers they needed so my plan was void. because it couldnt be verified.
Business response:
Hello Reviewer370935012, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to address th... read more
I have yet to be reimbursed for my keyboard. I am waiting and obviously gonna have to call!!!!
Business response:
Hello Reviewer2097546705, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure customers receive payment quickly. We are sorry that this didn't happen in this case. We understand the frustration that can come from this. However, we were happy to speak with you and provide addition... read more
I sent in a headset for repair. I never got an email or any form of communication that the headset even arrived to you all for repair. I used the tracking number through FedEx and it showed it arrived on January 4 2024. Here it is January 16, 2024 and still have not heard anything. I tried chatting with a claims specialist online and got a message saying "there are no agents available. Please try again later". This is ridiculous and should have at least some better form of communication.
Business response:
Hello DanielleMP2292, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide prompt and hassle-free service to our customers, especially when our online portal is utilized. We also do our best to send an update when your item arrives, as well as a tracking number once it departs our facility since our goal is to ensure our customers have all of the support they need during the claim process. We are sorry to hear this has not been your experience. At this time, one of our s... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,006 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.