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Allstate Protection Plans / SquareTrade
About this business
I first sent my Bose QC35s to them because the ear cushions were coming undone. They replaced it with something I'd frankly rather keep the tearing cushions- they feel and look pretty bad, with their justification being "according to our contract, we can use used or compatible replacements as deemed necessary". Upon getting them back, there was a brand new creaking noise; I sent it to them again and they replaced the entire driver assembly because their (brand new) representative completely misunderstood my issue (offtopic, ... read more
Business response:
Hello Arihan, Thank you for bringing this to our attention and we do apologize for any inconvenience caused. We're reviewing your account and a Resolution Specialist will reach out to you shortly! Sincerely, MC
Sent in a point & shoot camera for dust inside the lens. Square Trade evaluated and said it would be repaired which would take 3-5 business days. After that time passed with no word from them, I asked about the status and was told it was expected to be at least 15 business days. After expressing my disappointment, I got a notice that it was being shipped. I assume it was escalated due to my inquiry. I was dissatisfied because it was going to take much longer than I was told it would and because they did not communicate the l... read more
Business response:
Hi, We apologize for the delay in communication during the repair of your item. Our goal is to keep our claims process as painless as possible for our customers. We also aim to ensure you are always in the know about the current status of your item while in repair and sincerely apologize if we did not meet or exceed your expectations but I'm glad we were able to turn this experience around for you. Thanks, TB
I ordered my shipping label to my iPhone to get sent out to be repaired at the beginning of NOVEMBER. And I still have NOT received my shipping label. I have called them twice and the have said both times they will resend it. But I am STILL waiting...
If i could give 0 stars i would. Still Haven't received my reimbursement outs been over 2 weeks since they received my phone and everyone i talk too someone about it i just get told to wait longer! It's ridiculous.. I shouldn't have to go through ask this
Business response:
Hello, We are very sorry for this delay in your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to ensure the appropriate follow-up is given when a situation like this occurs. We again apologize for the inconvenience and have had this escalated for a quick resolution. We will reach out with an update soon. Thanks, NR
I sent my device in because the touch screen on my Fitbit Versa is not working. The device also constantly resets by itself and turns on and off randomly while I’m trying to use it. I sent my device in and it was sent back saying they had fixed it. Nothing was fixed. Still has the same problems and my wristband for the watch was damaged, but was not damaged when I sent it in.
contract says i get back what i payed not a prorated amount.
The technician fixed it but did not fix it all the way. It was a bad experience!
It took 2 weeks and 4 calls
I purchased a 2 yr. warranty from Square Trade, when I bought a Dirt Devil hand held vacuum cleaner from Ebay. Eight months later, vacuum was not working. I called Square Trade, and they told me that they were not responsible for replacing it or helping me, since Dirt Devil was the manufacturer, and item in question was still under the original ONE yr. guarantee from the "Manufacturer!" Dirt Devil, told me it had been more than 6 months, and they couldn't do anything for me! Horrible experience with Customer Care at Dirt Dev... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,068 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.