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Allstate Protection Plans / SquareTrade
About this business
Working with Square on a TV that could not be repaired. They offered a Hisense TV which I have never heard from and requested other options which am they are yet to provide. Also have a link to take a cash option however the associate informed me that the link doesn’t work and shouldn’t be in the email. It’s a well known issues that they have not addressed. If minimal customer service was the goal, they are achieving it.
I had a strong feeling that there would be a poor outcome. The petty denials of my claim submission made it seem as if the company never wanted to service the item in the first place. Once I resubmitted the claim twice, it was finally approved. The first re-submission asked for an another photo of my receipt the second requested a serial number. I explained that I was unable to locate serial number on the wireless headphones, then the claim was approved. A label was provided for me to ship the headphones Sqaretrade. I packag... read more
The staff were very nasty and rude didn’t let me talk and explain my situation they literally just told me crap and hung up
Business response:
We apologize for the consumer's experience. During the first year, the consumer is referred to the manufacturer for assistance. If the manufacturer is unable to assist, Squaretrade can step in for mechanical and electrical failures. SquareTrade strives to ensure we are providing excellent customer service. We appreciate the consumer's feedback and will be looking into the calls to ensure coaching is provided.
I would definitely buy this protection again
I scheduled a evening appointment They decided they couldn’t make it Good luck speaking to Pakistan for tech support Not good
Business response:
We are sorry to hear the customer experienced issues with their tech appointment. SquareTrade attempts to assure that it partners with the best technicians available within the customer's area. If there ever are any issues with a service provider, we always attempt to reschedule or find an alternate company. We thank the customer for taking the time to speak with us today and coming to a satisfactory resolution for both parties. Thank you, BH
I’m supposed to get a check for my broken merchandise, as of today I have not received response
Process seems slow. Took 3days to receive shipment box. Sent in laptop over a week ago. My laptop is still not repaired or returned.
Business response:
We apologize for any delays experienced during the claims process. For laptop mail-in repairs, a box and prepaid shipping label are sent via two-day shipping. Once a device arrives at the repair facility, it is generally repaired within 2-5 business days. In some cases, there may be delays due to parts being on backorder. However, if we determine parts are not available, an alternate resolution will be provided at that time. We reached out to the customer to provide a solution but were unable to make contact. The customer ha... read more
I believe I already completed your survey so do not remember all details. Representative made it easy to file a claim. He issued refund Guest Check while we were on the phone.
My laptop crashed, I sent it in and told me by two weeks, it's been two months. Saying they were waiting on parts. Have not heard any updates I had to constantly bug them and still get nothing. Then all of a sudden, after bugging them they say it's being replaced, 3 weeks later, I recieve a check for my laptop. Wtf? I have waited on work and schooling and I'm not even getting a laptop back. Horrible service. Very inconvenient and no communication.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,068 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.