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Allstate Protection Plans / SquareTrade
About this business
Worth the money to get the extra protection. The only thing was the service people on the phone seemed “put out” by doing their job, otherwise very pleased.
contacted Square Trade in December 2019 because my Samsung 65" TV purchased at Costco in Feb 2017, had a white streak at bottom of screen. They talked me through doing a diagnostic over the phone and had me take pictures to send them. They determined it was "accidental damage" that we had caused and they do not cover that damage. They offered to return a prorated amount of our extended warranty cost. Later called Samsung sent technicians out to my home; no charge for parts or labor. They determined it was not accidental but ... read more
Business response:
Hello Vivian, We apologize for any issues you had during your claim filing process. While SquareTrade's protection plan coverage protects from a variety of issues, there are specific problems not covered by your warranty agreement. In this case, our trained technicians have located a crack in the display of your device. The cracked screen is one of the issues that your extended warranty will not cover regardless if it's physical damage or defect related unless there is accidental damage handling (ADH) protection provided on ... read more
From the start to the completion of my claim only took a few days. That includes receiving reimbursement check because item could not be replaced equally.
The young lady I talked to was very helpful, including pointing out that I was still on the manufacturers warranty. She then gave me their number and told me to call her back if I had any problems. The manufacturer covered the product.
Terrible company. They make it easy to give them money but when the time comes for them to actually cover your TV they will make it incredibly difficult to talk to anyone and after give you the run around for a couple days they will find a way to not cover your product. Very shady company and the reason I tell people not to bother with protection plans
Business response:
Hello Cari, We apologize for any inconvenience caused. SquareTrade offers two types of plans: Standard and Accidental. The Standard Plan covers mechanical and electrical failures that occur during normal use of the item. Our Accidental Plan covers the same issues as the Standard Plan, in addition to any accidental damage. Sadly, you've purchased our Standard Plan and it does not cover the damages done to your TV. We do our best to work with all customers, but in certain cases we may be limited. Thank you for your feedback an... read more
Filed a claim and never received the Payment. What a terrible situation.
Business response:
Hello Maureen, We apologize for any delay you have experienced with your claim. We do our best at SquareTrade to provide our consumers with efficient service. We understand that this was not your experience, and we have contacted you to alleviate this issue. We thank you for allowing us to address your concerns and improve your experience. Thank you, TG
I was told that my laptop would be taking 3 to 5 business days to be fixed once it was received by you. I received a confirmation email stating that my laptop had been received on January 14. Today is February 1 and I have not heard anything regarding the status of my laptop. Needless to say I have a few concerns since the only problem with my laptop was the fact that I had numerous sticky keys on the keyboard because I spilled coffee on it. Where is my laptop?
The suitcase I bought from Amazon, after only 18 months, had serious defects. The wheels no longer rotated properly and the zipper base tore away from the inside lining. It had been used on only three trips by then. I called SquareTrade and they worked me through the claim process. I had a check to cover the purchase price within two weeks.
Every person I spoke to promised me quick resolve to the problems of my $600 Apple 4 watch. A promise of a quick resolve, Ended in my waiting over two weeks for the same watch retuned to me, supposedly with a new battery and marred finished where the watch was supposedly opened. They did refund my $ but after going on a long hiking holiday with no watch to track my exercise (the reason I purchased watch) I was not a happy camper. I ended up buying a new watch and will bought Apple Care. So many customer service reps, so many... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,068 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.