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Allstate Protection Plans / SquareTrade
About this business
bad experience when claiming my guarantee of a bluray burner, they first told me that I did not have to send the product, then they sent me an email that I had to send it and of course I had no problem sending it, they sent me an email to send it by fedex which came wrong and no information was seen, after a while I spoke and they did not solve anything, I could never do anything and I kept my defective bluray and I sent a guarantee that does not work, now I prefer not to put guarantee and agree that If my product fails it i... read more
I bought a camping bed at Walmart last year. At the time of check out I was given the option to purchase a Square Trade Contract for $7.00. I bought the same bed again this year but wasn't offered the Square Trade Contract. So I called Square Trade. They quoted me $16.00. I asked if they were looking in the "Hobby" section which is where the original contract was listed. The rep said, "We don't have that section listed. I asked him to look into why the price would be more than double last year's pricing. He said he didn't ne... read more
Business response:
We apologize for your recent customer service experience. Many different vendors sell SquareTrade warranties. Depending on the vendor you purchase the item and warranty from, you may receive benefits and features that differ from the other resellers. Some resellers will provide a reduced price to their consumers as an added benefit. We understand that we did not convey this information to you well, but we hope we were able to provide you with clarity on this matter. Thank you, TG
The internal coordination seems to be very ineffective between different teams within square trade.
Business response:
Hello Michael, We apologize for any dissatisfaction you have with our service. It is our goal to provide all of our consumers with a smooth and efficient claim process. There are times where additional steps are needed before a resolution comes about. In your case, we had to reach out to the local repair center to confirm the details related to your monitor. Whenever we reach out to outside parties, we can not be sure of the time it will take to make contact. We provide time estimates based on the typical time it takes to ma... read more
Terrible Didn't get my money back for insurance I had threw squaretrade.
Business response:
We apologize for any issues experienced with your item. To process a claim on a device, SquareTrade does require the customer to have possession of the item. If an item has been discarded before a claim has been filed, the item would be considered lost or stolen and not covered under warranty. If you can recover your item, please do not hesitate to contact us so we can provide a resolution. Thank you, Boice
SquareTrade ran me around in circles. I had to jump through a bunch of hoops over a small claim. Half the time I got someone on the phone I could not understand. After coming to a final resolution of their making, they changed it to something else two days later. I could only imagine the rip off if it was for something expensive.
I was reimbursed less then I paid for my phone.
Business response:
Hello Marta, We're sorry for any inconvenience you experienced with your claim. Squaretrade offers various resolutions for each claim. Based on the problem you described with your item, we recommended Fast Cash. The value of your Fast Cash payment is equal to what it would cost to replace your device with a similar model. As technology gets more advanced, prices drop and products get better! Sometimes, your Fast Cash payment even covers the cost of an upgraded device. Again, We apologize for any inconvenience this may have c... read more
Was. Sent directions to reset at factory status but been unable to access.
Phone has no fingerprint pad. Have to put in pin every time. Process was easy. Lost all my text conversations. Note to self. no warranty next time. Freedom to upgrade and keeping old phone for reference if I need it.
Business response:
We are sorry to hear you were unhappy with your recent claim. SquareTrade strives to provide fully functional replacement devices. If a customer is having an issue with a replacement device within 30 days, we can assist with assuring a fully functional device is received. Due to software not being covered, we do advise all customer's to back up their device or transfer information before returning the core device. We hope that any future claims on your device will exceed your expectations. Thank you, BH
Issue 1 - Agent Solved Laptop issue that no one else was able to do. Issue 2 - Dead battery. Different agent was able to remotely verify dead battery. Waiting for new battery from Amazon and will send receipt to Square Trade who will up to $50.00. BTW battery cost was $26.99.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,068 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.