This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
While I spoke with different agent I received multiple and different resulotions to my request.
Business response:
Hello TameDolphin-47669, We apologize for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions to make the claim experience as hassle-free as possible. Our local repair resolution allows customers to locate a repair shop within their area for quick and easy service without mailing in their devices. This resolution allows the customer to keep their original item and potentially preserve their warranty if another issue arises.... read more
I was waiting for the tech the day we programmed, but he never showed, I tried to call never take the call I asked for a day off from work, and lost a day of work for nothing
Business response:
Hello FriendlyZebra-61915, We're sorry for any dissatisfaction with your recent in-home repair claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. Many teams work together on TV claims to offer a resolution. We partner with certified repair companies that are held to these standards for our in-home repairs. We are very sorry about your dissatisfaction and the lack of consistent information throughout your cla... read more
My invice have tha value of what I paid. Why I have to expend time and effort to tell you about the amout I just paid for a new TV? You have the copy of the invoice with the claim.
Business response:
Hello MysteriousCrow-45086, We are very sorry you are unhappy with your recent claim experience. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution which provides the customer with an express reimbursement and does not require the device to be returned to us. Although many customers favor this option due to the quick turnaround, others may not, like in this case. At this time, one of our specialis... read more
I purchased my product online from Walmart! Purchased the protection plan same time! It said I didn’t need to register it! What a joke no you don’t need to register it however you need your receipt or they won’t process your claim! I spent a lot of time on the phone! I didn’t receive my label and had to go to the web site to try and get one this was a slow process! They also didn’t tell me that you submit your photos on the email for your receipt wasted time on that! Please get your act together and explain the process
Business response:
Hello landmarkjanette, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issue arises, our goal is to provide the support you need to complete the process. In this case, we were happy to speak with you and provide additional support regarding your claim. Thank you, SQ
I purchased a protection plan on eBay for a set of ear buds. I never received anything from Allstate. Nothing but a tracking number that only shows that it was generated. I attempted to contact Allstateus 3 times in eBay messages and NEVER got a response. Since it is an item that is classed as 'not returnable', eBay is of no use either even though I NEVER RECEIVED ANYTHING!!! I would really like Allstate to contact me about this and resolve it. In the past I have had a positive experience with their protection plan, but NOT ... read more
Business response:
Hello PleasantZebra-89437, We apologize for any dissatisfaction with the customer experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers. In some cases, pre-registration is taken care of if the customer has a membership with a store and an account can be located using the requested credentials. If we cannot locate the plan, we might request the customer's proof of purchase to recreate the protection plan. While issues or delays may occur during the process, our goal is to ensure... read more
We bought the insurance plan for our 65 inch LG Oled TV. Since the TV costs $2400. We wanted to make sure that it was covered for any problems beyond the standard warranty. Well fast forward 3 1/2 years and we have a green blob showing in the center of our picture. When I contacted Allstate to use my warranty I was told that I had burn in from keeping a static image on pause on the TV and that it's not included in the warranty..And they won't repair or replace. How can we have burn in when we watch network TV over our outsid... read more
Business response:
Hello ObedientElk-54621, We are very sorry you are unhappy with your recent claim experience. SquareTrade's goal is to provide accurate and effective resolutions for our customer's issues with their items. In order to do so, we may request photos or additional information to determine the best course of action for each claim. In this case, the provided photos confirmed the burn-in on the TV display; therefore, we could not process a claim as this is excluded from coverage per our Terms and Conditions. At this time, one of ou... read more
The TV picture was going black from the left side. I took pictures and sent them too Allstate. After reviewing the pictures, I was told that in fact the TV would be replaced or a certain amount of money would be sent to me. When I was told what kind of TV they would send, I told them it was unacceptable. The TV they were going to send was far inferior to the one I had. I indicated that I would prefer a refurbished Samsung or a check to cover my loss. I was very happy to receive a check to cover the cost of a new TV.
I bought a computer used on eBay. It worked for a while until the screen developed a dim grey bar in the middle. I sent it in for Warranty repair, and Allstate claimed I had caused the damage and so it was not covered. There's no evidence of that. The computer has been well cared for, it just failed.
Business response:
Hello nokiaboy, We apologize for any frustration caused by your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In your case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of the coverage ... read more
Glass top to a table broke. Sound pretty self-explanatory. How many pictures do you need? Seems that nobody trusts anybody.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.