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Allstate Protection Plans / SquareTrade
About this business
I'm still waiting over a week later for my money to get a new coffee maker. Everyone was great to deal with but I'm still waiting on the money to get the coffee. Very disappointed.
It’s been a nightmare trying to file a claim for headphones. Online system is not user friendly. Agent was nice. Finally filed a claim and no way to check status. Online stats says action needed and also says claim closed. I would never buy this again.
Business response:
Hello ThoughtfulSnail-85664, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide efficient service for our customers anticipating their different needs. Our goal is to ensure that the claim process is clear, effective, and seamless. SquareTrade works especially hard to improve our website and mobile app that will provide our customers with quick and easy access. Although all claims can be started online, at times, we may ask the customer to call in to confirm details... read more
I filed my claim through the Allstate square trade website March 17th for my microwave. I had the 3 year protection plan. The microwave is smoking and popping. The claim was accepted and I chose the gift card reimbursement because it said I would receive the refund within one day. Received an email saying I would receive the email within one day. Never received a gift card. 6 calls later it is currently April 9th still no gift card. So much for getting a replacement microwave within a few days. It's been weeks. Still getting... read more
Business response:
Hello Cseamunchkin, We are sorry for any delay you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we aim to eliminate any issues that can cause delays. Our gift cards are processed electronically within one business day to ensure the customer receives payment quickly. We apologize that this did not occur in your case. At this time, we have reached out to you for further assistance. Thank You SQ
I bought my Vizio 65” tv from Walmart and insured it with the Allstate warranty and now that I found my self with the need to file a claim for the tv they want to replace it with a tv that is a lesser value than what I pay for my tv and they are refusing to give me the money back so I can purchase it my self.
Business response:
Hello Suli45, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to select. If our customer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional assistance. We apolog... read more
My issue isn't solely with Allstate, but Best Buy. They lied to me three times about my selection being in stock, now I have to hope my alternate selection is available. I took 2 days off work for scheduled deliveries from Best Buy that never happened. 6 weeks into the process and I still don't have a working TV.
Business response:
Hello Louis, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience with your TV replacement, and we would like to see how we can further assist you. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Th... read more
You all are by far the absolute worst warranty company I have ever experienced. I am thoroughly dissatisfied.
Business response:
Hello WittyStork-22235, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We aim to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. We understand the frustration that can come from this. However, we were happy to speak with you and provide ... read more
GEREAT DO NOT HAVE ENOOUGH TIME TO RAVE ABOUT THEM.
First and foremost, Everyone you speak with has very Broken English, they really don’t understand what you’re explaining to them then give you the run around on what to do next! I have spent the last few days after getting off work on the phone several hours trying to get it resolved but it never happens so what’s the point of having a WARRANTY?!
Business response:
Hello FancyOrca-90851, We apologize for any frustration caused by your recent TV claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We provide over-the-phone troubleshooting services to solve our customer's problems effectively. Not only does troubleshooting allow us to get an in-depth understanding of the issues plaguing the customer's device, but it can also lead to a simple on-the-spot fix that does not impact the customer's protection plan. There are cases, such as this one,... read more
A warranty should cover the replacement of the defective merchandise. This warranty did not do that, refunded my sale price and did not even attempt to replace the item with a new one. And it was an awfully long process to get this accomplished.
Business response:
Hello CloudyOx-80956, We apologize for any dissatisfaction with your recent experience with us. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the item's purchase amount, whether we can source a comparable replace... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.