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Allstate Protection Plans / SquareTrade
About this business
Just shipped my equipment the third time. My experience is pretty bad
Business response:
Hello TameChameleon-56668, We apologize for any dissatisfaction caused surrounding the product that you mailed for repairs. SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Complete item audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional. All items go through a rigorous inspection process that is approved before release. However, we are sorry this has been you... read more
Bad, Almost a month I haven't received my refund yet.
Business response:
We apologize for any inconvenience faced throughout the customer's claim. SquareTrade does our best to provide our customer's with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the costumer receives their payment quickly. We apologize that this did not occur in this case. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provi... read more
when I got my apple I watch back the screen was replaced from being cracked. But when I charged and turned it on there is a static nosie everytime that I get a message or a phone call, alert.
I told the operator that I had two issues. It would sometimes NOT turn on AND it had DL error. Well the tech came and fixed the DL error but it not the power button even though I said 4 times it was a power button issue as well. He said I needed to call back since he wasn’t told it was an issue
How many more times do I need to answer this? I have answered this 3 times all ready. Quit harassing me!
Called to get my tv serviced and after all the tests I was told I was going to get a refund
They did not resolve my claim yet .
Business response:
Hello CourageousOtter-75088, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure customers receive payment quickly. We are sorry that this didn't happen in this case. We understand the frustration that can come from this. However, we were happy to speak with you and provi... read more
I didn’t get the correct amount sent back, sent an email about it they said I had to restart the claim. I tried but they had changed the claim number and it was just a mess. The difference was only $5 but I was told it would cover the whole amount.
Business response:
Hello FierceDragon-82426, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide our customers with efficient and effective resolutions, and we do our best to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide knowledgeable assistance and offer various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resoluti... read more
It has been almost 10 days now without a TV. 2 shipments of parts have arrived with no contact information for the tech to install. Judging by the size of the components, it would have been easier to replace the TV and return the other for refurbishment.
Business response:
Hello SuccessfulPuma-1567, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists provide accurate and friendly service. Many teams work together for TV claims to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during the process, o... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.