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Allstate Protection Plans / SquareTrade
About this business
I made a claim, which was approved. I called back to let Allstate know that the insured item was in fact and working. I called and tried to have the payout reversed. To no avail, could this be resolved. I am not cashing the check, as it it would be fraudulent to do so. My next plan of action, when I have a chance is to send a letter to the Allstate CEO and return the check.
Business response:
Hello ColorfulReindeer-32759, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We hope to provide a better expe... read more
This is a horrible experience. We have not received our replacement phones after waiting over 2 weeks. This is not acceptable for someone who relies on their phone for work and for family safetly. We had two seperate claims on two different phones. We received a phone last week that was defective and the other phone we put a claim in hasn't even been received. Still says "in review" on the website.
Business response:
Hello TenseGopher-3285, We apologize for any delays you have experienced with your claims. SquareTrade does our best to provide our customers with quick and convenient resolutions. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a timely resolution, and... read more
need my crap back or money returned for phone n warranty that I paid for and isn't being done like it should or I'm going to better business burrow
Business response:
Hello BrainyParakeet-70166, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide prompt and hassle-free service to our customers, especially when our online portal is utilized. We also do our best to send an update when your item arrives, as well as a tracking number once it departs our facility, since our goal is to ensure our customers have all of the support they need during the claim process. We are sorry to hear this has not been your experience. At this time, one of our speciali... read more
I don't ever, ever want to deal with them again. I have been dealing with a claim since Feb 4th, 2023, that was approved the same day and egift card paid out. I went to use egift card, gone, nonexistent, find out days later, when I HAD TO CALL, it was audited, because I had to show proof of purchase. So after claim was paid, I threw receipt away, I had to go back to retailer, have them find receipt, call allstate again, submit that, was told oh, 2-3hrs..guess what..nothhhhinng. call back, it was never escalated, so it gets e... read more
Business response:
Hello FantasticPartridge-37179, We apologize for any delays you have experienced with your reimbursement claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates at every step to ensure a positive customer experience. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry this was not your experience. At this time, one of our team members has reach... read more
1st it took so long to come out. Then repair did not work. Going on almost 2 weeks and still not fixed now we have to wait again will never buy warranty from them again.
Business response:
Hello SuccessfulCoyote-8622, We apologize for any frustration surrounding your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we attempt to account for any possible delays and eliminate them. Should an issue occur, we do our best to provide timely updates and communication to our customers. We partner with certified repair companies that are held to these standards for our... read more
I was disappointed that they said the damage was covered and that they would refund my purchase of the plan!
Business response:
Hello LivelyWolverine-8804, We apologize for any dissatisfaction with your recent experience with us. SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their warranty contract via email and making it accessible on their online account as well. In the case of ... read more
Not worth to purchase insurance.
Business response:
Hello SleepyAmphibian-6370, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that a limit of liability is set for each plan, which indicates your coverage amount. In this case, we could not process a new claim since this limit has been met. We understand there was a miscommunication regarding your claim's expectations, and w... read more
One of our Puretalk phones covered by the Square Trade/Allstate plan stopped working about 3 weeks ago. I filed a claim after a mix-up with policy coverage was cleared up. I took the Apple phone to a certified Apple repair facility as recommended by Allstate. After a wasted afternoon, nothing was able to be fixed by the repair facility, so I returned home. When I notified Allstate that no repairs were made to my phone and that I now wanted to replace the phone, they requested a document from the repair facility. So back to t... read more
Device quit working after a year of use
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.