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Allstate Protection Plans / SquareTrade
About this business
Unresponsive communication and eleven days into broken down television and still no repair date scheduled. Waste of money this coverage.
you will never see a dime of what you are owed
Business response:
Hello BlueAlligator-58085, We apologize for any frustration surrounding your recent experience. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay. However, there are necessary actions customers must take to help us move their claims forward. We have requested that you provide additional documentation to process your claim. At this time, our team will reach out to you to provide additional assistance and support. Thank You SQ
Only acceptable from Allstate because they gave an immediate, uncontested refund. I have had other claims with Allstate where they utterly refused to help me or honor their word and always had a irrelevant silly excuse as to why they wouldn't.
Business response:
Hello MagnificentEagle-70551, We're sorry for any dissatisfaction with your recent experience with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this hasn't been your experience, and we would like to see how we can help you further. At this time, we reached out to you to provide additional assistance and support. Thank you, LS.
The issue was not resolved, there was no follow up to see if the issue was resolved..was told that I would get a link to help fix the issue but never got the link only got an email asking for a ratings,, not worth the extra money to get this service,,would recommend anyone to shop around and find someone that offers a real service plan not this fake plan
Business response:
Hello ZealousSquid-94632, We're sorry for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. At this time, we reached out to you to address this matter and to provide a... read more
My husband's phone completely quit on him and we called Square Trade to process a claim. Our expectation was to be sent to a store that could repair it that day or at most, finished the next day for pick up. This happened, albeit very clumsily as the Square Trade rep did not know our area at all, nor understand our need for something nearby as we are elderly and only take buses wherever we need to go. Once my husband was seen to by the tech at the store, he was told that it would take 3 to 4 business days because he didn't h... read more
Business response:
Hello darrinleehutton, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy to speak with you and come to an amicable resolution for your claim. We hope to ... read more
Square Trade (Allstate) protection plan is a scam! I filed a claim for a refrigerator repair 7 months ago. I submitted receipts several times. They responded with multiple excuses not to pay...ranging from I didn't submit the receipts to the receipts were blurry. Hamza at Claim Review said to call customer service. Customer service said to submit the receipts to claim review. I have sent the receipts to Hamza several times. I've even forwarded emails to her showing that she received the receipts. Clearly, Allstate has no int... read more
Business response:
Hello kdj-24222, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problem that can cause a delay before it affects our customers. If any issue arises, our goal is to provide the support customers need to complete the process. In your case, we have requested further documentation to process the claim. At this time, one of our team members will reach out to you to provide additional support. Thank You SQ
I had to worst experience this time around with the warranty policy. I feel like damned if you do damned if you don't. My TV was shutting off by itself, we troubleshooted it prior. And they said if it keeps happening after troubleshooting, call back ask to speak with a supervisor explain that we had trouble shooted the situation already and that the TV was still having problems and from that point they were supposed to find a permanent solution for my problem. I spoke to a total of I believe three supervisors because the fir... read more
Business response:
Hello dianabizousky, We apologize for any dissatisfaction you may have faced while getting your claim processed. SquareTrade does our best to provide a seamless experience and anticipate our customer's needs by providing customized service. Our support staff undergoes extensive training to ensure each customer's claim is handled with an appropriate resolution. We are sorry for the inconvenience faced in this regard. One of our team members will contact you to address any additional concerns you may have. HA
I bought two outdoor garages, and two Allstate three year plans. When I went to use the policies, they only had one policy on record, and the other one did not exist. Therefore, I was given money for one of my damaged carports, but the other one, I'm not getting paid for yet. Very chaotic, and everything they say they're going to do they don't do. Don't even bother using the chat service, it is a waste of time. Your best to just call them directly. Even though calling him directly still only got one of my carports replaced L... read more
Business response:
Hello SplendidFish-68426, We apologize for any inconvenience that you may have faced in receiving your complete reimbursement. At SquareTrade, our priority is to ensure that we are addressing our customer's queries promptly. We provide flexibility to our customers with options that fulfill their claim needs. Our reimbursements are typically processed within a business day. However, we sometimes require additional information to ensure that we are reimbursing the correct amount. We are sorry for the inconvenience. One of our ... read more
It has been three weeks and I still don't have a tracking number for my item because it hasn't shipped. I just keep getting a message saying that I will receive my tracking number in 2 business days. My local Walmart has what I need in stock. Why won't they just allow me to pick it up there?
Business response:
Hello, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to make a selection. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.