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Allstate Protection Plans / SquareTrade
About this business
No help nit good experience
Following the failure of my 4 yr old, 50 in TV I spent about 20 minutes TELCON with a Squaretrade tech, then emailed in some photos to a site that the tech had set up to verify the failure. Following a few more emails, I received full compensation IAW my contract. Very well pleased. DV Riser Mineral,VA
I sent my phone off a month ago and still haven't received any response from them. I've never had this problem when purchasing insurance from Walmart. Never again will I buy the insurance from there if it's there square trade.
Business response:
Hello, We apologize for any delays experienced with the reimbursement for your claim. In this instance Squaretrade had approved your claim for an item reimbursement, wherein Squaretrade would provide a check once the product has been shipped to us. The tracking label for this product was not checked in with the shipping service and this is why the payment has not been processed. On 1/10/19 we can see you spoke with our specialists and stated you would contact the shipping carrier for more information. If they are unable to a... read more
Would do business with again .
Issue taken care of immeditely
I don't normally purchase additional protection on purchases. Thankfully I did on a office chair. I contacted SquareTrade and they resolved my problem with one phone call. Going forward I will buy coverage from them on most purchases since the quality of goods made today are breaking shortly after you take them home.
Been waiting 4 months on settlement of $200 on phone. They are trying to charge me 29.00 deductible on a plan when sold didn't have a deductible.
Business response:
Hello jnbarb, We apologize if you felt our plan was not advertised correctly. Squaretrade does our best to be fully transparent with customers purchasing our policies. We typically provide details regarding your warranty coverage and deductible at the time and place of the sale, if this has not been provided your warranty details can be viewed anytime on our website or App. Per a review of your account we see this claim has been approved and finalized. Thank you, KM
Very frustrating dealing with them.
I lost my headphones but since square trade is not an insurance company they were not covered. What a total waste of money. Do not buy, ever. Worthless.
Business response:
Hello George, We apologize we were unable to approve your claim. Squaretrade does our best to assist all of our customers, but we're limited to approving claims which correspond with your warranty coverage. Unfortunately none of our warranties cover lost or stolen devices, therefore we would be unable to approve the claim for this item. Due to this we have refunded the full purchasing price of your warranty. Thank you, KM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,097 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.