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Allstate Protection Plans / SquareTrade
About this business
I had an issue loading the page that had my shipping label on it. I contacted customer service via email to inform them of my issue. I suggested emailing an attachment rather than sending me a link. The response I received told me to try several things I'd already tried and said if that didn't work to respond to that email to receive a new shipping label. I responded promptly and waited for several weeks before having to contact them a third time asking to please just send the damn label. I finally received a new shipping la... read more
coundnt get any where on line so had to call major language barrier between us had to go over and over with varius people abou sme problem still dont know if problem fixed
Business response:
Hello, We are sorry for any inconvenience you experienced with your recent interaction with us. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience. At this time, one of our specialists has reached out to you to address this matter and to provide additional support. JS.
Tried to fix sound problem with software update, but unsuccessful.
Business response:
Hello, We apologize for any frustration surrounding your claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claim process is designed to ensure we are providing the most appropriate resolution based on the situation. This is why we will request pictures and product information or provide supplementary troubleshooting steps for our customers to complete. We have found that this can help customers avoid a claim altogether or help us determine the resolution most suited f... read more
They didn’t help me with my insurance claim
Business response:
Hello CalmBird-29077, We're sorry for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. At this time, we reached out to you to address this matter and to provide... read more
See title. It’s self explanatory
They followed through with a defective product.
Trying to make a claim was nearly impossible. I could not get through to anybody. I was passed on to different people seven times then disconnected. Finally, I was able to get through to a person. That is were things started to go really wrong. I could not get them to understand what device I was having problems with. I told them I was having a problem with my Samsung Refrigerator ice maker. Then was passed on to somebody else that said, " I understand you are having a problem with your mobile phone. Again, I said, "No, it i... read more
I have never had problem with any other company trying to process that was so difficult. And to make it even worse it still hasn't been resolved.
Business response:
Hello BraveAntelope-25042, We apologize for any difficulties you have experienced with your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, mainly when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting proof of purchase. We require receipts to verify essential details that affect the protec... read more
TLDR: Con: hid that didn't cover accidents, tried to make me get damage paid for by someone else, confusing and contradicting warranty process. Pro: did refund the premium after coverage denied. Bought protection for a refurbished phone. Definitely were not up from that protection was not for accidents. After a few months the phone stopped working properly (FaceID broke on iPhone). Unfortunately, before I made the claim, the phone was dropped which cracked the screen. During the warranty process, Allstate first required I tr... read more
Business response:
Hello, We apologize for any frustration caused by your recent claim experience. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of the coverag... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.