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Allstate Protection Plans / SquareTrade
About this business
The Original claim representative I spoke to was fantastic. But it’s been almost 4 weeks and I still have not received the check because they keep changing my address in their system I have had to call three times to change it back and I still don’t have my check. This is something so simple that they can’t get right
Awful. Beyond horrified. I agree. RUN, don't walk away. I've spent three hours of my life trying to get them what they want with EBay/Paypal being difficult to provide receipts, as well. Their server wouldn't load the PDF, and finally, after now 50 minutes with an online chat which ended back at where we started, be warned! STAY AWAY FROM SQUARE TRADE!
Business response:
Hello, We're sorry to hear if there was any trouble with using our warranty. All Squaretrade warranties require a copy of the receipt for the relevant item, whether it is provided from the seller of the item or from the customer themselves. This is verify your warranty correctly corresponds with your item, and to ensure we're providing the best resolution to service your device. In this instance Squaretrade offered to approve your claim shortly after being provided the desired receipt, though at this time we're waiting to he... read more
Still waiting for someone to send me a link so I can schedule an appointment so someone can install the parts that were sent.
Business response:
Hello, We apologize for any misunderstanding regarding your TV appointment. On 12/1/18 one of our specialists arranged the desired appointment for you, based on our conversation all parties were aware of the this result. If you would like any additional details regarding your appointment please contact our claims center at your earliest convenience. Thank you, KM
Had a microscope, it broke, and they had no problem with refunding the cost to get another one, great buy!
Didn’t mail it to my home
Business response:
Hello Artbyjane, We're sorry to hear you have not received your replacement device. In most instances Squaretrade replacement devices are sent directly from our depots utilizing overnight shipping, but in your situation we actually utilize your carrier to ship these phones. In order to process your replacement please contact your carrier for additional assistance, as Squaretrade's hands are tied to assist until that point. Thank you, KM
No check yet, nothing at all!
Business response:
Hello, We're sorry to hear your payment did not arrive. Part of the Squaretrade claims process is to verify the relevant mailing address for every claim, as occurred with this claim. When your check returned to Squaretrade undelivered one of our specialists reached out to verify the best address to resend your payment. At this point your check will arrive to the address you provided within the next 7-10 business days, and we again apologize for any inconvenience. Thank you, KM
Rep provided info that pointed me in the right direction on who to contact for appliance problem. Maintenance Information on who does what for time period after purchase should be indicated in the warranty that is being purchased from SquareTrade.
When we submitted a claim, we were referred back to the manufacturer. After reading the manufacturer warranty info, we realized it covered our product for the same 3 years as the Square Trade. So why did I need to pay for double coverage and SqTrade get my money for nothing? Sweet deal for them.
Business response:
Hello dslacey, We apologize for any misunderstanding regarding our warranty coverage. Squaretrade warranties do utilize manufacturer warranties during the first year of coverage, as this is the standard for almost all items our company covers. Occasionally you will see items with longer manufacturer warranties, but Squaretrade policies will often include additional coverage such as physical damage or additional coverage for hardware/electrical failures. If your manufacturer every denies a claim Squaretrade can also step in t... read more
Even though my device had something wrong with it electronically, they refused to repair it, because the band had a tear (which happened by normal wear, no fault of my own). I then discussed this with other people who have had similar experiences - basically it's impossible to get your item covered for any repair.
Business response:
Hello, We apologize that we were unable to approve your claim. Squaretrade offers a variety of warranties which include differences in coverage, including standard and accidental damage plans. In this instance your claim was initially approved, but once the item was received for repair it was determined the damage to the device exceeded your coverage type. We again apologize for any inconvenience, but Squaretrade is limited to covering issues which are covered beneath your warranty. Due to this we have cancelled and refunded... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,097 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.