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Allstate Protection Plans / SquareTrade
About this business
I was finally able to get through to file a claim after several busy messages due to the hurricane in Florida. My debit card was charged for the co-pay, but I never recieved the email saying where to take my phone for repair. I called customer service and was told there was an error made and that I would be getting that email right away.... three days later and still no email. I'm out $65 bucks and still have a phone that deposits glass shards into my face when I use it. I think I've been scammed!
Business response:
Hello Jennifer, We apologize for any delays you have experienced with your claim. Here at SquareTrade, we ensure that the level of service required to meet the customer's needs is met with proficient resolutions. We strive to eliminate any issues that can delay the process and affect our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. Again, we truly apologize for any trouble you've had thus far. However, we'd like the opportunity to review the case furt... read more
I have been trying to file a claim for 3 weeks and have been put off in every way possible. Now that my claim has been accepted it looks like it is going to take another three weeks and numerous phone calls to get a shipping label. Never again will I pay for a protection plan
Business response:
Hello, We apologize for any delays you have experienced with your claim. SquareTrade does its best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. While our shipping labels are automatically sent via email to process the claim as quickly as possible, we can accommodate requests to print and ship the label to the address on file. While issues or delays may occur during the process, we aim to ensure our customers receive the t... read more
I was promised a refund if I return my item with the label they attached to an email. I have been unable to print it. I have sent several emails regarding this issue. It has been over a week since I started the process.
Hours on the phone talking to Costco concierge, Allstate and LG TV representatives other several days before LG agreed to send parts and dispatch a service technician. Received replacement boards for our 65" LG TV on 11/8/2022. I was given a range of dates in November that would work for me being home. I selected November 16th. Received an email from Allstate that my appointment was scheduled for 11/16 between 8am and 5 pm. The next day I received an email from Allstate saying there has an update to my scheduled appointment ... read more
Costco needs to switch from this this service. Incompetent and unreliable.
Business response:
Hello, We apologize for any dissatisfaction with your recent Tv claim experience for a replacement. SquareTrade does its best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to make a selection. If the customer is unsatisfied with the options available, SquareTrade can reevaluate the case and provide additional a... read more
I've been waiting for a reimbursement for over 2 weeks now going in circles
Business response:
Hello deejones-51936, We apologize for the delay in receiving your reimbursement regarding your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. If the payment is not received within the timeframe provided, our goal is to correct the issue before it causes further delays. We are sorry this was not your experience.... read more
Disappointed with policy, didn't deliver a replacement for the broke product instead paid out the purchase price, then you have to repurchase and pay the difference if the price increase
Business response:
Hello, We apologize for any dissatisfaction you have experienced with your reimbursement claim. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comp... read more
I have sent my product back a number of times. It has been returned with tge problem not corrected.
Business response:
Hello HappyDove-14214, We apologize for any dissatisfaction caused surrounding theitem you mailed for repairs. SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Completeitem audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional.All items go through a rigorous inspection process that is approved before release. However, we are sorry this has been your experience. W... read more
Still waiting for the remaining $65. It's been 2 weeks now
Business response:
Hello. We truly apologize to hear about the delay in processing your warranty refund. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. If the payment is not received within the timeframe provided, our goal is to correct the issue before it causes further delays. We are sorry this was not your experience. We understand the frust... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.