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Allstate Protection Plans / SquareTrade
About this business
SquareTrade did nothing more than refer me back to the manufacturer I could have done that without them
After several tries we did resolve the issues. Lost all files however in the process. The worst aspect was getting through the phone maze to get tech support.
I called with a problem and although I had to hold on the line for a while, the representative was absolutely amazing. My Rug Doctor broke and I wanted it repaired, but the representative asked some questions and it was determined that the machine should be replaced, so I was sent a check for a refund of the price of the machine. Now I can simply buy a new one, but this time, I'm getting an upright rug cleaner and not a spot cleaner. Again, I am getting a Square Trade Warranty with my new one. I would not buy anything electr... read more
Since 2012, I have purchased four Squaretrade insurance plans for mobile phones. Here are a few potential pitfalls that buyers should know before buying an insurance plan. 1. Claims will not be covered by Squaretrade until the mobile phone manufacturer's warranty has expired. For example, if you have a new phone, the Squaretrade insurance won't cover claims until the one year manufacturer's phone protection has ended. To be clear, the 1st year of Squaretrade insurance does not accept any claims for new phones. 2. Squaretrade... read more
Have not got my package so I can send my phone off. Its been over a week and half. Helen Reese 9792186136
Business response:
Hello Helen, We apologize for the delays experienced with your shipping label. Squaretrade typically provides shipping labels for cellphone repairs via email, though we understand in this instance you would prefer to have it mailed. We will have the shipping label resent to the previously confirmed address, this will arrive within the next 7-10 business days. Thank you, KM
My claim was done online and was easy
No refund yet...still waiting on check to be mailed.
Business response:
We apologize for any delay in receiving payment. Your reimbursement check was sent on 10/12/18, and once mailed Squaretrade requests 7-10 business days for this payment to arrive via standard mail. If the payment does not arrive within the expected time-frame please contact our claims center to have the payment resent. We also apologize if you had any difficulty speaking with our claims center. If you're disconnected while on a call Squaretrade specialists are trained to call you back, and your claim will be reviewed to ensu... read more
Don't sign up for this company!!!!! Told scam! No one would ever pay $129 for a deductible to fix an iPhone. I can get my screen fixed for $60 cash. Target doesn't tell you anything about the deductible when they sign you up. Have complained to Target as well! Serious warning don't sign up! I also spoke to a customer service representative that never told me about the deductible. It was only until after my phone was replaced and I submitted the receipt that they informed me about the deductible and were very rude!!!!!! Worst... read more
Business response:
Hello, We apologize to hear if there was any misunderstanding regarding our warranty coverage. Squaretrade offers a variety of warranties, including numerous types of cellphone warranties with variances in the deductible. We also do our best to provide customers full transparency regarding their warranty coverage, as these warranties can be viewed anytime via www.squaretrade.com or by logging into our Squaretrade App. Should the customer view their warranty and decide they are dissatisfied with their purchase we cancel and r... read more
I got my receipt to them Oct. 3., heard nothing, called on Oct. 11, and haven't heard from them yet. Is this helpful?
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,099 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.