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Allstate Protection Plans / SquareTrade
About this business
My son's Android smartphone got a cracked screen, so Square Trade gave us a replacement. He could not download any apps on the new phone. We are going to return the new phone if we cannot get the new phone to work and just use the old phone.
Business response:
Hello Cshields7, We apologize to hear of your dissatisfaction with your replacement device. Squaretrade technicians perform full hardware diagnostics on all repaired devices, including our replacements. Should the device arrive to you experiencing any failures we would request contacting our claims center so we can further assist. Squaretrade has several policies in place to ensure you're provided a fully functional phone, and if needed we can have another device sent to you utilizing overnight shipping. Thank you, KM
I purchased the three-year warranty on my latest printer (HP8630) and was delighted it held out for two and a half years before the print head died (I never had a simple print head failure in any of the last seven printers I'd purchased). Went online to SquareTrade and reported the failure with an expectation of getting enough back to buy this relatively expensive part (almost the price of the printer when purchased). SquareTrade refunded me the purchase price which was enough to cover the print head replacement. It will all... read more
They didn’t help me at all
Business response:
Hello, We apologize that we were unable to approve your recent claim. Squaretrade TV warranties cover against standard hardware and electrical failures, and upon review of your claim it was determined that your item has sustained physical damage. Unfortunately none of our TV warranties cover against physical or accidental damage, and due to this we are unable to provide service. We again apologize for any inconvenience. Thank you, KM
SquareTrade has yet to repair or replace my drop-damaged iPad after two attempts shipping it to them. There is obvious crush damage to the body of the iPad and the first time they simply replaced a screen and the second time they advised there was no issue. I will be filing with my state insurance commissioner and BBB if this issue is not resolved.
Business response:
Hello, We apologize to hear of your dissatisfaction with your recent repairs. Whenever Squaretrade technicians receive an item we perform a full hardware diagnostic in order to highlight all device issues, and any failures which impede on the use of the item are addressed. However, our technicians will not address any damage deemed cosmetic as this is not covered beneath our warranties. Squaretrade specialists determined to have your item reinspected after your concerns from the initial claim were brought to our attention. U... read more
Square Trade promised a refund check on my blue ray purchase. Over a month later now, still no check received.
Business response:
Hello, We at Squaretrade apologize for any delay experienced, as we consider a situation like this to be high priority in addressing. Squaretrade claims approved for reimbursement process and send payment within 48 hours following the finalization of the claim. When this issue was brought to our attention an agent reached out to you to verify the correct address to resend your check, and based on our conversation we hope you feel more assured knowing we will stay in contact until you receive your owed payment. Thank you, KM
Made getting our new phone simple.
My school bought extended warranties from Square Trade(30) for TV's. 2 of them broke withing a year and they repaired them no problem. They were very nice and helpful through the process. Then a 3rd one broke and I was told that Square Trade does not work with schools, or corporations. So now I have a dead TV and a warranty that I cannot use. Very disappointed!
Business response:
Hello, We apologize to hear of the difficulty with the filing of your claim. Squaretrade is constantly implementing additional process changes and improvements, and in this instance there was a misunderstanding the status of your warranty. This is something we have taken steps to address and we have notated your account to reflect these results. When available, please reach out to our claims center so we can proceed to the next steps in the claim process. We again apologize for any inconvenience. Thank you, KM
I purchased an extended warranty for my LG at the time of purchase. I called the manufacturer to discuss my issues with the TV and was told to contact Square Trade to discuss the issue. In doing so I found out that the TV was not repairable and that they would replace my TV with one that was similar. The whole ordeal only took a couple of days. I'm waiting for my replacement, which I was told would take 7 to 10 business days. I would purchase another warranty from Square Trade for sure!
The process is taking forever and getting to the point of even filing a claim was ridiculous .. First the # they gave me was wrong then I had to send them a copy of my receipt to “verify” I purchased there plan.... that took 2 days then I had to call them to file a claim because the new # they gave me was not acceptable to the computer.... now finally I have the product in to them and it’s been 3 days with no information.... this process has taken more than 2 weeks and is still going ! That’s just way to long
Business response:
Hi Victor, When a SquareTrade warranty is purchased from a reseller the customer's warranty, and contact information populate in our system within three business days. In some cases, the information does not populate, and the item and warranty invoice are required to recreate the warranty. We apologize for any delay's experienced processing your claim. Your device has been received, and our repair depot is currently addressing your broken screen. Thank you, Boice
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,099 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.