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Allstate Protection Plans / SquareTrade
About this business
Thought service would be paid for atomically but I have to come out my pocket and wait to get the money back from you guys
Business response:
Hi Quaterrica, We apologize for any confusion in regards to the resolution options available. SquareTrade does have several local repair options that do allow for the customer that enables the device to be repaired at no besides the deductible if applicable. These options are available in areas where a SquareTrade in network repair center is located. A local repair allows for you to go to a repair location of your choice and have your device repaired the same day as filing a claim. A rapid repair by our depot is an option th... read more
My purchased boom box CD would not work. I had it checked by Best Buy Geek Squad and was informed it could not be repaired. I filed a claim with Square Trade who quickly answered and sent me a check. Great, fast service.
We had a TV warranty with Square Trade and they did replace the TV however they gave us very little selection in replacement TV"s which in my opinion were inferior quality to what we had. When we complained they said we could have waited for a better TV but since we already had received a replacement (we had not opened the box) they could not make a change. They never told us up front that if we did not like the choices we could have asked for a different selection. They were very emphatic and said choose from these and that... read more
Business response:
Hello, We apologize to hear of your dissatisfaction with your recent TV claims experience. Our process has been streamlined over the years to ensure the customer is provided a fully satisfactory repair or comparable replacement, and we're sorry to hear of your concern in this instance. When Squaretrade offers replacement TVs we do our best to provide multiple choices, as well as a full description of the units and their technical specifications. This is to ensure the customer has as much information as possible in determinin... read more
I am no longer a fan of SquareTrade. They gave me a Roku TV to replace my Sanyo TV. It has a 90 day warranty only on the back of it. I get far better service with warranties from Sears. No worries though, as I seen that they are part of the Allstate family. I'll just move all my insurance elsewhere.
Business response:
Hi Melody, We are sorry to hear you are not happy with your replacement model device. SquareTrade's replacement team does extensive research to assure replacement Tv's offered are have comparable specs and in many cases exceed the tv's original specs. In the event you are not happy with a replacement TV offered you can, not accept and request other offers. One significant benefit when receiving a replacement TV is your SquareTrade protection plan continues on the replacement. If you ever experience any issues, please do not ... read more
Put my claim in ... had a quick interview...claim was accepted as valid ...received my check today ... no hassle ... finally an honest company...thank you Square Trade
Make sure you buy this warranty.
It was a first for me to purchase insurance. It was a first to need the insurance. It was a first to contact Square Trade for a claim. The initial call was nerve racking thinking the worst. After some initial confusion, problems related to finding the original receipt, and finding the policy, having the computer in my possession, things began to work out. The final outcome was to my total satisfaction.
I was told I would get a cash card for what I paid but instead the want me to send the product in for repairs. They’re headphones, who’s going to repair headphones
Business response:
Hi Luis, We apologize for any miscommunication in regards to your warranty coverage or how we will service your product. SquareTrade always attempts to repair before moving to an alternate resolution when an issue is deemed to be repairable. If our repair depot is unable to repair the device upon inspection, we can move to an alternate resolution at that time. Please do not hesitate to use the prepaid shipping label to send in your headphones for repair. If you have any further questions or concerns, please do not hesitate t... read more
Filed a claim for a 55"tv with a Roku and was sent a 50" home theater, this is not a TV. After getting the run around multiple times, I had to file a claim with the Better Business Bureau.
Business response:
Hi Maria, We apologize for any issues you may have experienced. Looking into your account, I see we were able to find a resolution to address your issue. I hope we were able to restore your faith in SquareTrade. If you have any further questions or concerns, please do not hesitate to reach out. Thank you, BH
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,099 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.