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Allstate Protection Plans / SquareTrade
About this business
My printer was no working and thanks to square trade I received a full refund. Thank you!!!!
a number 1 company & service
I have had parts for my TV for a week but a technician has not called me to install them.
On two separate occasions now, I've had to submit a claim with SquareTrade. Both times they did all they could to troubleshoot and repair my items. Both times the items were not repairable so SquareTrade sent me a check to reimburse my purchase price. I will never buy another item without being sure to also purchase the SquareTrade protection whenever it is offered!
First experience submitting a claim. Simple, quick, no problems. Claim paid and closed in less than a week.
Everything was easy and chatting with a knowledgeable representative was great. I believe, however, that more choice for the consumer in fulfilling a replacement option should be provided. Including a cash voucher instead of simply providing a replacement option is limiting. What if the consumer is particular about the brand. I could only choose from one brand.
Claim was denied, they sent company's contact information (product still under warranty), BUT they sent info. on the WRONG company. A waste of time and I still had to do the work myself.
Business response:
We apologize to hear if any misinformation was provided regarding the item manufacturer. Squaretrade utilizes the manufacturer warranty for all covered products as a typical part of the claims process. Items which experience failures within the first year of purchase and referred to the manufacturer for service. This allows the Squaretrade policy to stay in place until necessary, or Squaretrade can provide service in instances where the manufacturer denies to assist. When this was brought to our attention a specialist reache... read more
My wife was sent to over 3 locations to fix a problem with her phone just to have it shipped in. This warranty was explained to us as a simple procudure and it was not only a hassle but the time she had to take off and move the phone to one place to the other is ridiculous. We won’t be buying any more Squre trade warranties in the future Although the phone did get replaced I’ll be using AppleCare next time
Business response:
Hello, We apologize to hear of any difficulty experienced with this claim. Squaretrade offers varying resolutions, one of which is to have your device fixed locally. This resolution has proven to have a high satisfaction rate for our customers because it allows the flexibility to pick a repair resource of your choosing, and is often considered the quickest method. When it was brought to our attention local shops were not able to service this device we approved to have the phone sent in, and we have since replaced the device.... read more
Lost my laptop and had to give me a refund
Business response:
Hello, We apologize that your item was lost in transit during your recent claim. When this issue was brought to our attention agents at Squaretrade approved for you to receive a full reimbursement for the cost of your item. While we realize this isn't the desired result Squaretrade does utilize this resolution when needed, and we again apologize for any inconvenience. Thank you, KM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,099 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.