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Allstate Protection Plans / SquareTrade
About this business
After less then a year with headphones SquareTrade told me I had to call my manufacturer and gave me the number. But it wasn't valid and I had no way to contact them. SquareTrade said they'd cover my headphones since I couldn't contact manufacturer. That was just what I hoped for. Thanks!
Called in on 8/15 for service. Never got a call by 8/17. Called SquareTrade to see what the issue was. Was told to wait for repair facility to call me. Was given phone number to call repair facility. I called repair facility on 8/20. They never received the claim for service. Now 8/21, new claimed filed. It's now 8/22, waiting for call from repair facility until 12pm. If not received, was told to call SquareTrade back. I've never had an issue with SquareTrade before this. Hope it works out. I use my computer for work and can... read more
I was told I would get a cash card for what I paid but instead the want me to send the product in for repairs. They��re headphones, who’s going to repair headphones
Business response:
Hi Luis, We apologize for any miscommunication in regards to your warranty coverage or how we will service your product. SquareTrade always attempts to repair before moving to an alternate resolution when an issue is deemed to be repairable. If our repair depot is unable to repair the device upon inspection, we can move to an alternate resolution at that time. Please do not hesitate to use the prepaid shipping label to send in your headphones for repair. If you have any further questions or concerns, please do not hesitate t... read more
This is my response to your survey regarding our claim #046931691139 C664773 I struggled throughout this whole “WARRANTY” process. On July 2nd 2018 our Samsung TV’s visual went out yet there was still audio. So on July 3rd I first called Costco Concierge Service around 8 AM that our Samsung TV was not working. I was hit with 20 or more minutes of questions to trouble shoot what the problem was. I was asked to check each individual connection, to switch connections and on and on. . . Ok I can understand, maybe. It was a feat ... read more
Business response:
Hello Lumifar, We apologize to hear you're thus far dissatisfied with your claim. As of our last conversation we have ordered a replacement TV for you and we'll be following up with shipment information for the item shortly. Thank you for bringing us your concern, and we can assure you the replacement device will arrive to you within the 7-10 business days we previously discussed. Thank you, KM
TV was approved for exchange. First TV came and screen was cracked. Return, approval and replacement took a bit of time. Second exchange TV was shipped. Opened it and the second TV screen was also cracked. Had to go through the whole process again. Finally recieved reimbursement approval. I do not know the amount approved.
UPDATE – After reading my review SquareTrade contacted me. While maintaining that damage was not included in my coverage, they did offer to reimburse me as a good will gesture. I got my phone repaired, submitted my receipt, and did receive a full reimbursement. Hopefully, there’s new management at SquareTrade and they’re working to be the reliable, honest company we all hope to do business with. Original Review: When I bought my Samsung Galaxy S7 Edge I also bought the Guaranteed Full Protection Plan from Square Trade. One o... read more
Business response:
Hello Gary, We apologize to hear of your customer experience and appreciate you taking the time to bring us your concern. When this was brought to our attention one of our agents reached out to you and explained what we're willing to do to accommodate the situation, as well detailed our different types of policies we offer. Based on our conversation both parties were satisfied and at this time we're on the path to an amicable resolution. Thank you, KM
Well my earphones were stolen , & I thought my warranty covers that issue. I thought to do a claim but it didn’t go through because the warranty doesn’t cover stolen earphones
After several phone attempts to solve the problem and being lied to, I was told that you did not have a service shop in my area and you were going to replace the tv with a reconditioned tv of a different model. I said that was not acceptable and I needed to talk to a manager. I never received the promised call back so I ordered one of the replacements because I feared that otherwise I would end up with nothing.
Business response:
Hi Joe, When a claim is filed on a TV through SquareTrade always attempts to troubleshoot before for attempting a repair. Troubleshooting allows for the issue to be diagnosed and in many cases resolved without needing a tech. In some instances when a repair is required, we do not have an available in network repair tech, and an alternate resolution is presented. A customer can set up their local repair and SquareTrade will reimburse the repair costs. If the customer is not able to set up a local repair the claim can then be ... read more
A small part broke off my washing machine and a replacement part was received the very next day!
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,099 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.