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Allstate Protection Plans / SquareTrade
About this business
The person I talked to was friendly and helpful but I have had no follow up and am having difficulties getting any response from Square Trade.
Business response:
Hi Lee, We apologize for any issues you may have experienced. According to the notes on the account, we were awaiting follow up after troubleshooting steps were completed. I attempted to reach out to you today and was unable to make contact. Please feel free to call in at any time to complete a claim on your device. Thank you, BH
I was surprised when I found out that my Zero Hassle Protection plan only covered mechanical and electrical problems on my item. Lucky for me it appears that it may be one or both issues with no fault of my own. So Zero Hassle Protection isn't as hassle free as advertised. Won't happen again with any purchase of a warranty. Buyers beware. Ask questions before buying any plan from Square Trade.
My washing machine had was leaking water so i called to have it looked at. Service tech arrived and confirmed it was leaking but culdnt find where. Tech said i dont know what to do. Square trade toldthe tech and i over the phone that they couldnt replace parts when they dont know where it is leaking so if it happens again video and send it in and tell them where its leaking or i go find another tech. I stated i puchased a warranty for issues and i have leak, we all acknowledge it but squaretrade said they cant help me. The w... read more
Business response:
Hi Marty, We're really sorry to hear about this, Andrew. We aim to make our claims process as painless as possible, but it sounds like this isn't the case. When a claim is filed on an appliance troubleshooting is attempted in the hopes parts can be ordered before the arrival of the tech for resolution on the first visit. In some cases, it is necessary for a tech to inspect the unit to ensure the correct the parts are ordered for repair. Looking over your claim, it appears the tech was unable to locate the source of the issue... read more
They delivered sooner that the date that I was told.
I disabled find my iPhone and wiped device. Mailed it in, then was told I did not disable it and will be charged 750$ Apple customer support did not help nor did SquareTrade’s
Business response:
Hi Jake, We apologize for any issues experienced with disabling the FMI. SquareTrade needs the FMI turned off and the phone erased from the users' account so the device is no longer associated. A core fee extension has been provided to allow for the FMI to be shut off with any charges to you. Thank you, BH
I filed my claim, they sent me a shipping label to return my broken product and less than a week from beginning the process I had a check to replace my item. The process was simple and efficient.
My phone stopped working, I called and received a quick resolution with a friendly and professional customer service person. My only complaint is that my phone died on the road, so I went to a Consumer Cellular retailer listed on the CC website to get a replacement phone. The store employee knew nothing about CC's and Square Trade's phone insurance program so I just had to buy a new phone, which I desperately needed. When I called Square Trade and conferenced called with CC, they would not just give me reimbursement for the ... read more
Unde their warranty, SQ first sent me to a local repair shop to replace a bad battery which negated any possibility of Apple even LOOKING at my phone, much less replacing it. Then the 3rd party battery failed...TWICE! Now I’ve been working for a month to get a replacement refurbished phone to replace mine that must be plugged into power to work. When ST finally approved a replacement, I received an ABSOLUTELY TRASHED phone (obviously one someone else returned for replacement). It looked like it had been run over with a Mac T... read more
The worst coverage, said it was abuse liquid damage, enclosed water proof speaker.
Business response:
Hi Gary, We apologize for any issues you are currently experiencing with your device. Taking a look at your claim the device was sent back due to a broken cord which is not covered under our Standard warranty coverage. With our Accidental damage from handling protection, a device is covered for physical and liquid damage. We attempted to contact you but unfortunately were unable to leave a voicemail. Please feel free to reply to follow up email sent to you. I would love to see how I can be of assistance. Thank you, BH
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,102 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.