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Allstate Protection Plans / SquareTrade
About this business
Denied claim on brand new item. Terrible service and a scam
Business response:
Hi Jesse, We are sorry to hear your item arrived damaged. Due to your item coming damaged you would need to contact the item seller to set up a return or exchange. Any item arriving defective or damaged would be considered a pre-existing issue and not covered under the SquareTrade warranty. If you have any further questions or concerns please directly reply to the follow-up email sent. Thank you, BH
All representatives i have been communicating with have been helpful, the only issues I have, is 1) had to go thru Sams and receipt because Square Trade could not find copy of my Protection Plan, 2) had to take a picture of my receipt and send it to Square Trade to verify i had a protection plan 3) then I had to receive a returned address label by email, my printer is not working, so I had to go to neighbor to print, 4) I have to to purchase another phone, set it up and disconnect one being returned 5) wrap phone that isn't ... read more
no serious l keep call and call l
Business response:
Hi Missleaddy, We apologize for any delays experienced during your claims process. Taking a look into your account your reimbursement was pending receipt of your signed affidavit. The affidavit is necessary for the reimbursement check to be processed. Another affidavit has been sent to you and I have been able to confirm receipt of the signed response. Your reimbursement check has been processed and mailed to you. Thank you, BH
'Seems to me that I've answered 2 or 3 times already as to your excellent service. Aren't we beating this thing to death??
Laptop that has warranty was refused stating it may be defective at purchase claim denied.
Business response:
Hello Richard, We're sorry to hear your claim was recently denied. When Squaretrade is filing a claim for a customer we must determine if the item was fully functional from the date you purchased the item. This is because our warranties can only cover items which are fully functional upon purchase, and do not have any pre-existing conditions. We want to make sure your claim is thoroughly reviewed and see if there's any additional information we can provide. Please email your claim or warranty information to reviews@squaretra... read more
Great results to my broken tv. Received money back since Squatetrade could not find a replacement TV
Could not repair TV so money for a replacement was issued.
My speaker had a feel broken off, I was told this was not able to be fixed because it was physical damage and that was not under my warranty. It also would not charge, I was told the charging problem could be resolved so I shipped it out to Square Trade and I received it back because the wheel was missing when I only wanted the charging issue to be fixed.
Business response:
Hello Willparr97, We're sorry to hear your item was recently returned unrepaired, and for the confusion regarding what our technicians would be able to service. Your policy is a standard protection plan which covers against hardware and electrical issues, and when your item arrived to our repair center we determined there was extensive damage to the bottom of the unit. This is why your item was returned unrepaired. We understand you had informed us of the damage before sending the item in, and due to this we will be conducti... read more
Well they did not consider a hoverboard a scooter at first and denied me. So I had to call up. Much better to conveyor concerns to a live receptionist than it is with an automated system online.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,102 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.