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Allstate Protection Plans / SquareTrade
About this business
Had parts within one day after calling and a contact for repair service if needed. Fanfrickentastic! Will get Square Trade for all future appliances and electronics.
sent the wrong amount for my claim.....called back and spoke with a rep. Very unsatisfied with Rasheed
I sent in a request about a phone and discovered that my TV warranty was still valid, as my TV had gone out a few months earlier. I had to speak with a phone rep to see if they could determine the problem. Parts were delivered within 48 hours and a repair company had called me to let me know they would service my tv when the parts arrived. The service guy arrived on time and explained what he was going to do to repair the TV. When he opened the back he knew there was a greater problem and called Square Trade for me. He let m... read more
I had a Fitbit Charge 2 that suddenly stopped working just after the one-year warranty expired. I contacted SquareTrade since I had purchased a 2-year warranty from them and they responded very quickly. I had my *new* Charge 2 within 10 days. I paid $40 for the additional warranty and my deductible was $15. It's definitely worth the money since $55 is way less than the $150-180 for a new one. Not to mention if you are under the original Fitbit warranty, they usually give you a refurbished model. The last time I received a re... read more
Electronic item was defective, Square Trade honored the warranty and sent a full refund. I've used this company for over 15 years and they are the original reliable warranty service.
Sent them the info on our warranty, they sent a new TV.
I pay a monthly fee AND paid the $129 deductible. This was actually more than the fix it company requires of $109 to fix a cracked screen. I’d already paid the deductible or I wouldn’t have even used the insurance. That’s terrible customer service to charge more than it actually costs. Insurance is supposed to save you money. I feel this is completely dishonest.
Business response:
Hi Renee, Often, when a cell phone is taken to a local repair location for repair, multiple issues need to be addressed to make the device fully functional. Our deductibles are in line with rising phone costs and the possibility of multiple parts being necessary to complete repair. We understand your frustration and have moved forward with reimbursing half of your deductible. I attempted to call you today in regards to your reimbursement and claim but was only able to leave a voicemail. Please do not hesitate to directly rep... read more
Never even thought I would ever have the need to fix or replace a product after only a couple years. However, when something actually does go wrong, it’s very comforting to know you’re covered by SquareTrade!
SQUARE TRADE is a farce, they ran me around for a whole day finding a receipt for my product they covered. Then they denied coverage. Then sent me an email and said they would cover it, sent a phone number and when I called, they denied coverage AGAIN. only WASTED my time. I will NEVER buy a warranty through them.
Business response:
Hello Ladyshrink, We apologize for any miscommunication regarding your warranty and that we are unable to approve your claim. The back and fourth correspondence throughout the day between you and our agents was to establish the exact issue your item was experiencing, as well as to attach a receipt to the policy. Once the receipt was attached one of our agents recommended calling in to our claims center in order to clarify the situation, as communication via email is often limited compared to directly speaking on the phone. U... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,102 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.