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Allstate Protection Plans / SquareTrade
About this business
Worst Warranty Experience Ever!! Purchased an Uber Scoot 1600 watt scooter for my son at wallmart for $685 for scooter $77 for Square trade warranty and $60 tax Total $822. Scooter developed electric issues it would take off when the key was turned very dangerous situation contacted Square trade to get the item fixed under the warranty after many calls and several supervisors I finally got my repair approved now comes the funny part. When I asked where I should bring it for repair they said sir we don`t provide that informat... read more
The port for charging my laptop was broken ... no charging cord would work without fiddling with it. I was sent the laptop back with a used, generic cord and the port was still loose -- I had to be sure that the laptop was charging and it would only work if the cord was set in a specific way. I have had to send it back a second time.
i should have gotten more money for my item
I don't have a box or label to send my computer to you for repairs. Way to go ST.
Business response:
Hi Margaret, We apologize for any miscommunication regarding the claim process. I see that the pre-paid shipping label has been emailed to you. We have also checked on the tracking and we should be receiving it in our end shortly. Once your Laptop is received at our facilities you will be receiving a confirmation. Thank you for your patience and for bringing this concern to our attention as we will work on reviewing our processes. Thanks, JR
I was transferred way too many times--or Numbers did not work--or Consumer Cellular had to transfer me into Square Trade and still it was so confusing !!!
Business response:
Hi Margaret, We apologize for the experience. It can be overwhelming going through the process of filing a claim then being transferred. Upon review of your account, I was able to see your phone was purchased in July. Being your phone is still covered under the manufacturer's warranty, this is the reason why you were transferred to Consumer Cellular. We again apologize for any inconvenience. Thanks, JR
The person cared but in alI honestly spending an hour to fix my TV when I paid for a warranty for someone else to take care of it is not what I believe when I first purchased it
Business response:
We apologize for any difficulty experienced with your claim. Squaretrade has compiled years of experience to make the claims process as efficient and hassle-free as possible. Some of the ways we've improved this process include some preliminary troubleshooting, as we've found this to be successful with fixing a wide variety of issues and avoids the customers from having to wait for the availability of a technician to do the process. If the troubleshooting fails to fix your product, this is a confirmation of the problem being... read more
I purchased a tablet at Costco and the sales man recommended I go online and purchase a squretrade warranty for accidents as I was getting it for my daughter. I purchased the plan about 3 weeks after I bought the tablet. There was an accident and it was knocked into water. I went online to file a claim only to have the process keep wiping out my claim. I started an online chat for help and they told me I would have to call in. I call in and long story short, after my contract says it will cover the purchase price of the tabl... read more
Business response:
We apologize for any dissatisfaction with our claims process. The accidental protection coverage is a great choice for life's accident. Squaretrade direct warranties are sold by price brackets with the choice of with deductibles and without deductibles options, that are chosen at the time of purchase of the warranties. When this warranty was purchased the price bracket that was chosen was from $0-$99 meaning that it will cover up to $99.00. This is the reason that your plan will cover up to that amount and has a deductible. ... read more
The computer battery died after just over 12 months. SquareTrade refunded most of my purchase price.
I have not heard back on my repair. They sent me three copies informing me of the procedure to return mt phone, all had different claim numbers, There're seems to be some confusion. It has been several days and I have not heard anything. poor service
Business response:
Hello, We apologize for the experience. we have reviewed your account and see that you have requested to have your item sent back. Since this request was made yesterday it should be shipped out today. We have been in communication with you on getting your phone repaired locally. once again we apologize for the experience. Thanks, JR
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.