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Allstate Protection Plans / SquareTrade
About this business
"None of the 8 representatives i spoke with understood english. None of them spoke clearly there sentences were scrambled. Never again will i purchase a square trade warrenty! The representatives i spoke with could NOT EXPLAIN THE WARRENTY to me. All i wanted was to return my item."
Business response:
“Hello, I have reviewed your account details and we were unable to file a claim for you because the manufacture was providing you with a resolution, as the item was still under the manufacture replacement. The resolution from the manufacture was denied, since you wanted a reimbursement on the device. As it turns out, we are unable to file a claim for you, however, we can continue to assist you with filing a claim with the manufacture. Thanks, JD”
"The sup took over and fixed all the problems after 3 reboots."
"I got the extended warranty because I had heard of some concerns with my product. I ended up having to get it replaced once under manufacturers warranty. Then 9 mos later it had the same problems. I was initially denied but after a little bit of pressure and a lot of explaining I got SquareTrade to honor the warranty. I was able to get a new replacement that seems like it will not have the original products problems. "
"I contacted SquareTrade for a warranty repair for my computer. After providing the receipt, etc., they sent me a box to send the computer to them. I sent my computer in for repair and received a confirmation email on July 26th, 2017 that they received it. Only July 28th, 2017, I received another email that it had been repaired, along with a FedEx tracking number. I went into the FedEx tracking website, and it showed that a shipping label had been prepared on Thursday, July 27th and "Shipment information sent to FedEx". This... read more
Business response:
“Hello, We have reviewed your claim and we are reaching out to the depot for confirmation on the device. I do apologize about the delay and your experience. If you have any questions or concerns, please feel free to contact us at socialhelps@squaretrade.com. Thanks, JD”
"Repair scheduled for 8/2/17 between 8am and 12. I received the parts on the morning of 8/1/2017. The repairman (Daniel) said he could be out between 6-8pm on 8/1. No show and no call. I missed dinner with my grandkids because I chose to wait for Daniel. On the day of my repair no call no show. Rescheduled for 8/4. Still waiting. Scheduled between 8-10am. This is a very disappointing experience. "
Business response:
“Hi Rick, We do appreciate your feedback and I want to apologize about the service you received. We have confirmed that the technician will arrive between 8am-12pm and will be reaching out to you to confirm his arrival. If you have any questions or concerns, please contact us at socialhelps@squaretrade.com with "Reseller Ratings" in the subject line. Thanks, JD”
"Offered one product ok-ed the product after research. Later reached and told i could no longer get what ideas offered. Was then offered a horrible brand which i was adamant that I could not accept. And finally was offered something equivalent to my original time. So now waiting for delivery"
Business response:
“Hello, We have reviewed your account and the TV has been ordered and it is on it's way. I do apologize about the frustration you went through during the claim process but we have resolved the issue for you. Thanks, JD”
" Square trade never give you any problems when dealing with more into exchanges or replacement phones. Not like AppleCare which really makes you go through a lot before they decide to give you a replacement "
"I live in a remote area and FedEx Express was unable to schedule a pickup for my phone to be repaired. Squaretrade was unable to do FedEx ground or UPS as those are more convenient in my area. The representative was unable to assist me further and my phone was never repaired or replaced and I've paid for almost a year. I couldn't get a shipping label for USPS...what a ripoff. "
Business response:
“Hello, I definitely apologize about your frustration. We were able to reach out to you today and resolve the issue for you. The shipping has been sent as requested. Thanks, JD”
"The person hat helped us was very nice and went through a lot of tests with our current remote to determine that it was broken and needed to be replaced. What I was disappointed about was the fact that Square Trade could not replace the bad remote. We had to find our own source for replacement. We did find a remote through Amazon. Upon receiving the replacement remote, we found that it did not come complete and would not work. Having to go through this effort to get a replacement remote that we paid an extra cost for additi... read more
Business response:
“Hello, I have looked into your account and we order the remote's and send it to the customers. During the time your claim was filed, we were out of stock for the remote and we did not have any substitutes available. Instead of having you wait till we received the remote in stock, we determined it was faster to have you buy the device and we would provide a reimbursement for the purchase. If you have any question or concerns, please email us at socialhelps@squaretrade.com. Thanks, JD”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,141 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.