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Allstate Protection Plans / SquareTrade
About this business
It was FedEx that lost my laptop & left me without one
The tv I received keeps resetting every few hours!! I think I received a refurbished model
Business response:
We apologize for any issues you are currently experiencing with your replacement model. SquareTrade always provides brand new TV replacements during our replacement claims. While refurbished devices can be suitable replacements options, we have found that our consumers prefer brand new televisions. The devices we ship are new, but that does not mean they cannot have problems out of the box. We are aware new items are susceptible to manufacturing defects or damages during shipment, so we have processes in place to assist when... read more
When a generic phone charging cord malfunctioned, I didn’t even have the info they requested- like brand/ model, because it was unbranded. I called and they were able to process the refund by phone. I had to upload a few proof of purchase photos, but it was not very hard.
They didn’t fully repair all the damage from the accidental drop. I mentioned both locations the laptop had damage on and only one got repaired.
I have always purchased the extended warranties for my electronics that we purchased at Walmart, I only had to make 1 claim when Walmart used Assurian, and never had any issues with them. I had high hopes with his company since it is part of Allstate, my wifes iPhone started giving her issues, I contacted customer service and we realized that the phone was still under the mfg. warranty, so I took it to our local Apple "Genius Bar", they couldn't repair it so they replaced it, (BTW Apple customer service is awesome). After we... read more
had to thtow a fit to get the correct television, ask abdul all about it.
Working with Square on a TV that could not be repaired. They offered a Hisense TV which I have never heard from and requested other options which am they are yet to provide. Also have a link to take a cash option however the associate informed me that the link doesn’t work and shouldn’t be in the email. It’s a well known issues that they have not addressed. If minimal customer service was the goal, they are achieving it.
I had a strong feeling that there would be a poor outcome. The petty denials of my claim submission made it seem as if the company never wanted to service the item in the first place. Once I resubmitted the claim twice, it was finally approved. The first re-submission asked for an another photo of my receipt the second requested a serial number. I explained that I was unable to locate serial number on the wireless headphones, then the claim was approved. A label was provided for me to ship the headphones Sqaretrade. I packag... read more
The staff were very nasty and rude didn’t let me talk and explain my situation they literally just told me crap and hung up
Business response:
We apologize for the consumer's experience. During the first year, the consumer is referred to the manufacturer for assistance. If the manufacturer is unable to assist, Squaretrade can step in for mechanical and electrical failures. SquareTrade strives to ensure we are providing excellent customer service. We appreciate the consumer's feedback and will be looking into the calls to ensure coaching is provided.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.