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Allstate Protection Plans / SquareTrade
About this business
The young lady I talked to was very helpful, including pointing out that I was still on the manufacturers warranty. She then gave me their number and told me to call her back if I had any problems. The manufacturer covered the product.
Terrible company. They make it easy to give them money but when the time comes for them to actually cover your TV they will make it incredibly difficult to talk to anyone and after give you the run around for a couple days they will find a way to not cover your product. Very shady company and the reason I tell people not to bother with protection plans
Business response:
Hello Cari, We apologize for any inconvenience caused. SquareTrade offers two types of plans: Standard and Accidental. The Standard Plan covers mechanical and electrical failures that occur during normal use of the item. Our Accidental Plan covers the same issues as the Standard Plan, in addition to any accidental damage. Sadly, you've purchased our Standard Plan and it does not cover the damages done to your TV. We do our best to work with all customers, but in certain cases we may be limited. Thank you for your feedback an... read more
Filed a claim and never received the Payment. What a terrible situation.
Business response:
Hello Maureen, We apologize for any delay you have experienced with your claim. We do our best at SquareTrade to provide our consumers with efficient service. We understand that this was not your experience, and we have contacted you to alleviate this issue. We thank you for allowing us to address your concerns and improve your experience. Thank you, TG
I was told that my laptop would be taking 3 to 5 business days to be fixed once it was received by you. I received a confirmation email stating that my laptop had been received on January 14. Today is February 1 and I have not heard anything regarding the status of my laptop. Needless to say I have a few concerns since the only problem with my laptop was the fact that I had numerous sticky keys on the keyboard because I spilled coffee on it. Where is my laptop?
The suitcase I bought from Amazon, after only 18 months, had serious defects. The wheels no longer rotated properly and the zipper base tore away from the inside lining. It had been used on only three trips by then. I called SquareTrade and they worked me through the claim process. I had a check to cover the purchase price within two weeks.
Every person I spoke to promised me quick resolve to the problems of my $600 Apple 4 watch. A promise of a quick resolve, Ended in my waiting over two weeks for the same watch retuned to me, supposedly with a new battery and marred finished where the watch was supposedly opened. They did refund my $ but after going on a long hiking holiday with no watch to track my exercise (the reason I purchased watch) I was not a happy camper. I ended up buying a new watch and will bought Apple Care. So many customer service reps, so many... read more
I first sent my Bose QC35s to them because the ear cushions were coming undone. They replaced it with something I'd frankly rather keep the tearing cushions- they feel and look pretty bad, with their justification being "according to our contract, we can use used or compatible replacements as deemed necessary". Upon getting them back, there was a brand new creaking noise; I sent it to them again and they replaced the entire driver assembly because their (brand new) representative completely misunderstood my issue (offtopic, ... read more
Business response:
Hello Arihan, Thank you for bringing this to our attention and we do apologize for any inconvenience caused. We're reviewing your account and a Resolution Specialist will reach out to you shortly! Sincerely, MC
Sent in a point & shoot camera for dust inside the lens. Square Trade evaluated and said it would be repaired which would take 3-5 business days. After that time passed with no word from them, I asked about the status and was told it was expected to be at least 15 business days. After expressing my disappointment, I got a notice that it was being shipped. I assume it was escalated due to my inquiry. I was dissatisfied because it was going to take much longer than I was told it would and because they did not communicate the l... read more
Business response:
Hi, We apologize for the delay in communication during the repair of your item. Our goal is to keep our claims process as painless as possible for our customers. We also aim to ensure you are always in the know about the current status of your item while in repair and sincerely apologize if we did not meet or exceed your expectations but I'm glad we were able to turn this experience around for you. Thanks, TB
I ordered my shipping label to my iPhone to get sent out to be repaired at the beginning of NOVEMBER. And I still have NOT received my shipping label. I have called them twice and the have said both times they will resend it. But I am STILL waiting...
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.