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Allstate Protection Plans / SquareTrade
About this business
Terrible Didn't get my money back for insurance I had threw squaretrade.
Business response:
We apologize for any issues experienced with your item. To process a claim on a device, SquareTrade does require the customer to have possession of the item. If an item has been discarded before a claim has been filed, the item would be considered lost or stolen and not covered under warranty. If you can recover your item, please do not hesitate to contact us so we can provide a resolution. Thank you, Boice
SquareTrade ran me around in circles. I had to jump through a bunch of hoops over a small claim. Half the time I got someone on the phone I could not understand. After coming to a final resolution of their making, they changed it to something else two days later. I could only imagine the rip off if it was for something expensive.
I was reimbursed less then I paid for my phone.
Business response:
Hello Marta, We're sorry for any inconvenience you experienced with your claim. Squaretrade offers various resolutions for each claim. Based on the problem you described with your item, we recommended Fast Cash. The value of your Fast Cash payment is equal to what it would cost to replace your device with a similar model. As technology gets more advanced, prices drop and products get better! Sometimes, your Fast Cash payment even covers the cost of an upgraded device. Again, We apologize for any inconvenience this may have c... read more
Was. Sent directions to reset at factory status but been unable to access.
Phone has no fingerprint pad. Have to put in pin every time. Process was easy. Lost all my text conversations. Note to self. no warranty next time. Freedom to upgrade and keeping old phone for reference if I need it.
Business response:
We are sorry to hear you were unhappy with your recent claim. SquareTrade strives to provide fully functional replacement devices. If a customer is having an issue with a replacement device within 30 days, we can assist with assuring a fully functional device is received. Due to software not being covered, we do advise all customer's to back up their device or transfer information before returning the core device. We hope that any future claims on your device will exceed your expectations. Thank you, BH
Issue 1 - Agent Solved Laptop issue that no one else was able to do. Issue 2 - Dead battery. Different agent was able to remotely verify dead battery. Waiting for new battery from Amazon and will send receipt to Square Trade who will up to $50.00. BTW battery cost was $26.99.
Worth the money to get the extra protection. The only thing was the service people on the phone seemed “put out” by doing their job, otherwise very pleased.
contacted Square Trade in December 2019 because my Samsung 65" TV purchased at Costco in Feb 2017, had a white streak at bottom of screen. They talked me through doing a diagnostic over the phone and had me take pictures to send them. They determined it was "accidental damage" that we had caused and they do not cover that damage. They offered to return a prorated amount of our extended warranty cost. Later called Samsung sent technicians out to my home; no charge for parts or labor. They determined it was not accidental but ... read more
Business response:
Hello Vivian, We apologize for any issues you had during your claim filing process. While SquareTrade's protection plan coverage protects from a variety of issues, there are specific problems not covered by your warranty agreement. In this case, our trained technicians have located a crack in the display of your device. The cracked screen is one of the issues that your extended warranty will not cover regardless if it's physical damage or defect related unless there is accidental damage handling (ADH) protection provided on ... read more
From the start to the completion of my claim only took a few days. That includes receiving reimbursement check because item could not be replaced equally.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.