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Allstate Protection Plans / SquareTrade
About this business
"Could not repair, sent full refund along with hard drive."
"Not satisfied with the service at all. Seams like one person knows not what the other is doing regarding claims."
Business response:
“Hello Wgreen77021, I took a look at your claim to see if there was any assistance I could provide. Your claims showed we were originally going to repair your device, but since the parts were no longer available we immediately moved to a new resolution. We also advised you of the change. I do show the claim currently has an acceptable resolution that is being completed. If you have any additional questions or concerns please feel free to email me at socialhelps@squaretrade.com Thanks, MQ”
"Based on internet reviews, I insured my Samsung Galaxy 7 phone with Square Trade. When I phone broke, I had to mail it to them and some random repair outfit emailed me and not Square Trade. Since that email went to my spam over the weekend and the ST site did not have that update, I didn't get to know about that email until after. After that the repair people took two days (and that after me calling repeatedly). Finally after several aggressive calls - and about a week later - I am getting a replacement phone. I had to go b... read more
Business response:
“Hello Dchaulagai, I can definitely understand if there is some confusion with the type of service we offer. We are an extended warranty so unlike insurance we run very similarity to the manufacturer; which means repair will in most cases be our first option. We do provide next steps in your initial approval email, however if any of these steps are missed it can possibly cause a delay. Thank you for providing the feedback about your notification, this is something we need to improve so I have escalated this issue up to our t... read more
"Bought defective Motorola from customer cellular. Changed from old technology to smart phone. Thought it was an age related learning curve. NO, the phone proved to be defective!! By that time, we could not return it and get our money back; had to prove it defective one more time in order to exchange it for another Motorola. Your coverage was of no value during this because of Motorola and customer cellular policy. Your report was easy to work with and tried to interced for us. "
"It took several calls to them to get my issues resolved. They did not want to honor there warr. I was hung up on.The store ( office depot ) who sold me the extended warr. was of no help."
Business response:
“Hello Racefan29, I can definitely understand your concerns if you had a warranty that was not honored. However, after reviewing your claim I did confirm that the warranty you purchased did not cover the issues with your device. As a courtesy we did find a resolution for you that you have accepted. We always suggest that you read any warranty contract at the time of purchase to confirm what options will be covered, and to make sure you're purchasing the right coverage. If you have any other questions or concerns please feel ... read more
"Hustle free customer service"
"It took me 3+ weeks of multiple phone calls and pictures. When repair man came it took only a couple of minutes to realized tv need to be replace???? I spent hours on phone trying to reach correct person. One time representative gave me wrong phone number and job number on email was incorrect. "
Business response:
“Hello Lschnepel, Although we do make sure to confirm resolutions prior to sending out a technician, in some cases a certified technician is ultimately the best option. I am sorry to hear if our customer service was not up to par and I will definitely address that. I have reached out to you directly with a resolution. Thanks, MQ”
"I was told they insurance would either replace poor repair the item "
"My phone is failing with multiple problems. I filed a claim on the website. I received the phone call and was told where to get it fixed. The repair person felt that it could not be fixed completely and would be well over the cost of the phone to fix what could be fixed. I was told to send the phone in by SquareTrade rep and they would send me a reconditioned one within 5 days. I asked that they send me the phone and I return send mine as I can not be without a phone that long. It was agreed that in 24 to 48 hours I would g... read more
Business response:
“Hello Rhodab-60866, This is completely unacceptable and you can be sure I will make sure we get a resolution for you immediately. Our goal is for you to be without your phone for the least amount of time. Being without a phone for a month is way beyond what is acceptable. Please allow me the opportunity to turn this experience around for you. I will take a look at your claim and follow up with you shortly. Thanks, MQ”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,141 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.