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Allstate Protection Plans / SquareTrade
About this business
I would definitely buy this protection again
I scheduled a evening appointment They decided they couldn’t make it Good luck speaking to Pakistan for tech support Not good
Business response:
We are sorry to hear the customer experienced issues with their tech appointment. SquareTrade attempts to assure that it partners with the best technicians available within the customer's area. If there ever are any issues with a service provider, we always attempt to reschedule or find an alternate company. We thank the customer for taking the time to speak with us today and coming to a satisfactory resolution for both parties. Thank you, BH
I’m supposed to get a check for my broken merchandise, as of today I have not received response
Process seems slow. Took 3days to receive shipment box. Sent in laptop over a week ago. My laptop is still not repaired or returned.
Business response:
We apologize for any delays experienced during the claims process. For laptop mail-in repairs, a box and prepaid shipping label are sent via two-day shipping. Once a device arrives at the repair facility, it is generally repaired within 2-5 business days. In some cases, there may be delays due to parts being on backorder. However, if we determine parts are not available, an alternate resolution will be provided at that time. We reached out to the customer to provide a solution but were unable to make contact. The customer ha... read more
I believe I already completed your survey so do not remember all details. Representative made it easy to file a claim. He issued refund Guest Check while we were on the phone.
My laptop crashed, I sent it in and told me by two weeks, it's been two months. Saying they were waiting on parts. Have not heard any updates I had to constantly bug them and still get nothing. Then all of a sudden, after bugging them they say it's being replaced, 3 weeks later, I recieve a check for my laptop. Wtf? I have waited on work and schooling and I'm not even getting a laptop back. Horrible service. Very inconvenient and no communication.
bad experience when claiming my guarantee of a bluray burner, they first told me that I did not have to send the product, then they sent me an email that I had to send it and of course I had no problem sending it, they sent me an email to send it by fedex which came wrong and no information was seen, after a while I spoke and they did not solve anything, I could never do anything and I kept my defective bluray and I sent a guarantee that does not work, now I prefer not to put guarantee and agree that If my product fails it i... read more
I bought a camping bed at Walmart last year. At the time of check out I was given the option to purchase a Square Trade Contract for $7.00. I bought the same bed again this year but wasn't offered the Square Trade Contract. So I called Square Trade. They quoted me $16.00. I asked if they were looking in the "Hobby" section which is where the original contract was listed. The rep said, "We don't have that section listed. I asked him to look into why the price would be more than double last year's pricing. He said he didn't ne... read more
Business response:
We apologize for your recent customer service experience. Many different vendors sell SquareTrade warranties. Depending on the vendor you purchase the item and warranty from, you may receive benefits and features that differ from the other resellers. Some resellers will provide a reduced price to their consumers as an added benefit. We understand that we did not convey this information to you well, but we hope we were able to provide you with clarity on this matter. Thank you, TG
The internal coordination seems to be very ineffective between different teams within square trade.
Business response:
Hello Michael, We apologize for any dissatisfaction you have with our service. It is our goal to provide all of our consumers with a smooth and efficient claim process. There are times where additional steps are needed before a resolution comes about. In your case, we had to reach out to the local repair center to confirm the details related to your monitor. Whenever we reach out to outside parties, we can not be sure of the time it will take to make contact. We provide time estimates based on the typical time it takes to ma... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.