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Allstate Protection Plans / SquareTrade
About this business
"May 4th - Claim approved May 4th Technician located by squaretrade May 5th Technician company (Barrister) calls & diagnoses - tells me they are mailing a replacement fan via ups or fedex which should arrive on Monday (5/8). Depending on arrival of part, technician will come to my home that afternoon or the next morning. May 8-9: No part arrives, no contact from Barrister or Squaretrade May 10th: I contact Barrister to find out about the part. I am told by the first Barrister rep that they can't find any repair orders for me... read more
Business response:
“Hello Dustin M, I want you to know I understand completely the frustrating your feeling. Please accept my apologies this is truly not the experience we want you to have as a Squaretrade customer. Our lack of follow up is not acceptable. I will be submitting the proper feedback as well as finding an immediate resolution for you. I was able to locate a warranty with the information listed here. Give me a moment to do some research and I will follow up with you shortly. Thanks, MQ”
"After repeated attempts to prove my claim (including providing all requested documents twice) and pulling in the original seller of the item to confirm the validity of my claim, Square Trade honored my claim. "
"i paid $600 to warranty 4 appliances in December. Now, 4 months later, I need service on one appliance. They refuse to help me because they are saying my appliance was over 30 days old when the warranty was sold. Whose fault was that?... not mine. They accepted my credit card and charged me months ago!! They could at least make things right, but are they NO! Why should I as a consumer pay for their mistake. They accepted the money and the contract! It's not like I forced them to accept my money. No integrity. "
Business response:
“Hello, Integrity is one of our core values. We make every effort to be honest, humble and honor the service we provide. Because we are an extended warranty there will be some requirements we must meet. Purchasing a warranty within 30 days of buying your device is one of them. I am unable to find a claim or warranty to see if I can provide any assistance. If you would like to email me at socialhelps@squaretrade.com and include your warranty info. I would be happy to take a look and see what I can do. Thanks, MQ ”
"I don't always get the warranty with items because I feel like it is a waste of money but when I purchased a more high dollar item for my grandson I decided I would get it. It has been a year since my purchase and the motorized vehicle quit and we were unable to get it running even after purchasing a new battery. Well.... It is time to test the warranty And i was sure hoping it would not be a long tortuous ordeal! It was the smoothest most uncomplicated claim I have ever made for insurance purposes! Lol Thank you Square Tra... read more
"Square Trade gave me the option of repairing the problem at a local repair shop, or sending it back to them. We went with the local shop, bad move, local shop is clueless. Call back ST they are taking care of it. Great customer service to bad more company's are not like these guys."
"It took a while to completely, complete everything necessary for the claim. Once, everything was finally done, I received a check within days of completion. "
"Square Trade helped me thru a problem with a vendor who would not repair their product. The vendor said the defect was not their problem and would not fix it. While I normally do not buy an extended warranty, this time I did. Square Trade solved my problem. I will use and recommend them."
"I recently filed a claim for a CCTV camera that is malfunctioning the cost of the camera was $19.99 I filed my claim and receive the refund for $16 via Amazon gift card I called SquareTrade and alerted them to their mistake and it is now been a week and a half and still no action has been taken from my remaining $4 that is owed to me, I am debating ever purchasing a SquareTrade warranty again and I own about six to eight SquareTrade warranties currently I am very disappointed in the service that I received and will make my ... read more
Business response:
“Hello, I took a look at your claim to see why we would not have reimbursed your total amount. I believe there is some confusion on how a warranty works. Your reimbursement amount will be the the item price, what you paid for the device itself. It will not reimburse you the warranty price nor the taxes which of course are not paid to us. The price you paid for the device was in fact $16.00, which means you were reimbursed in full. If you have any other questions or concerns. Please feel free to email me at socialhelps@square... read more
"Well the claim was fast and easy to complete no 3rd degree on what happened you know how some places can be .Only thing is I have added some really expensive ram to my laptop I tried to ask if I should remove it or send it as is first person I asked just told me some story about how much was covered by my contract so not answering anything second person said we do everything possible to save data but I should back up everything before I send it I ended up taking it out and two days after I sent it off I get another box to s... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.