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Allstate Protection Plans / SquareTrade
About this business
"I purchased wireless headphones for my son's birthday. They were over $100, I would never dream of spending that much on headphones so I also purchased the square trade warranty. That was the best purchase I could have made. The headphones went though the laundry, needless to say they didn't work anymore. I filed a claim with Square Trade, sent the headphones to them and they completely credited my purchase price of the headphones. And all this within 5 days!! Best warranty around and customer service. I am a very happy cus... read more
"I've sent tablets to SquareTrade to repair over 3 times. I've had excellent turn around period. The repair is so quick. They send out emails letting you know whats the process of the repair. I love it!"
"I have purchased many warranties through SquareTrade, and fortunately have never had to use any, until just recently. I bought a warranty for my iphone 6 and hoped I'd never have to use that one either. Well, I wasn't so lucky. While I was at work, I was in the locker room getting ready and my iphone fell out of my pocket from about two feet above the tile floor. It must have landed just right on the corner because the glass screen cracked all the way down. At first I was pretty upset, then I remembered I bought the SquareT... read more
"Nothing but a run around! First time I asked for a replaced phone because my software was acting faulty, they told me that I should completely wipe the phone to factory settings. I told them I did not want to do that, that was the furthest they helped. I left it alone and just dealt with the faulty software glitches. Recently, I dropped the phone and cracked the screen. I put in another claim, thinking that THIS TIME, they would get it right and actually help me since I paid for the insurance. NOPE. I went online to place t... read more
Business response:
“I'm very sorry to hear about your initial experience with the software issue. Our warranties do not typically cover software issues, however, our specialists are trained to offer troubleshooting solutions that could potentially resolve your issues quickly to avoid you having to be without your phone. With you being directed to a shop that is no longer in business is not acceptable and will be addressed with the appropriate people. As for now, I found you in our system and will have Paloma from our Resolutions team reach out... read more
"as I was explaining the failure of the chair in that the weld broke the rep cut me of and yelled that "there is no weld and that if there were a weld I would not have able to assemble the chair". I explained to her in the same tone that there was a weld and it broke and I offered to email her a pic of the failure. she hung up. I called back and got a robo-Indian with a suspicious american sounding name (DAVE or STEVE) and after much back and forth I called back a third time and got another Indian named ALEX who was clearly ... read more
"I called SquareTrade about repairing my iPad, sent all required information, then received no response. When I called back and emailed a few times but still no response. I finally got someone who knew how to find the repair order and found out that no one was working my repair order. Once a new person was assigned, everything went very smoothly. My iPad is now finally repaired and on the way back to me."
"I had to file a claim in April of this year (paid the 75 dollar deductible) and shortly after receiving the refurbished replacement phone, the power button stopped working. I called to get it replaced again and I was told because it had a gone a few days past 30 days I would have to pay another 75 dollar deductible. So basically I paid 75 dollars in April to get a phone that would last 35 days? horrible customer service and horrible replacement policies! I am cancelling my warranty with them."
"sent in my laptop to be fixed cause the arrows were loose and one had popped off. when i got it back that very night it popped off again. Since i am a gamer i use my arrow keys alot having one come off in the middle of a raid is not a good thing. "
"My iPhone 6 sustained water damage and no longer worked. A 5 minute call to square trade later and I was given instructions to walk into an apple store and exactly what to do. I was given a replacement iPhone FROM APPLE, not some third party. Submitted the receipt to Square Trade and within a week received a reimbursement check minus my $75 deductible. Bottom line: Square Trade is as advertised. No hassle. Minimal interruption in my life."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.