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Allstate Protection Plans / SquareTrade
About this business
""Okay, I don't want to wake up if Square Trade was just some thought that someone had and had no chance in coming true...I actually waited for the CHECK that they CLAIMED to be ON it's WAY to me...WOW, okay, what happened was, a company went out of business that manufactured the product I purchased from yet another company that apparently had no obligation to deal with me but I happened to purchase coverage from Square Trade. The manufacturer's warranty had not even ran out on the product but Square Trade STILL HONORED thei... read more
"So dissatisfied with them. I have been within a phone for weeks! After it broke I called and they said they couldn't find my warranty receipt and that I had to email it and they would call me back. I had to email my receipt over 5 times with 5 differnt people because they kept saying they never got it. After about 2 weeks of never getting called back and them saying they never received it, I called back again and said this time I'm staying on the phone with you until you receive my email. He received it after I sent it and ... read more
Business response:
“We're terribly sorry to hear about this. I found you in our system and have asked Paloma from our Resolutions team to step in and make sure that your claim is handled immediately. We'll be in touch soon, thanks for your patience! Best regards, Joseph A SquareTrade”
"My first claim via Square trade and went very, very smoothly. Paid to get my Galaxy S5 smartphone repaired (new lcd screen), and after my $75 deductible received my PayPal credit in less than 48 hours."
"I read a lot of good review with SquareTrade but I guess at some point someone has to pay for the good that they are doing. Let me start by saying that I am 5 days past my due date of giving birth and I have a broken phone. My plan reached its coverage limit due to the fact that the prior replacement phones where refurbished and did not work. Spoke to a supervisor called Daniel Green and he authorized a one last claim considering there history of non working refurbished phones. Today is the 6th day that I am waiting for the... read more
"On May 4th I started a claim with square trade. Spoke to a rep who told me to go the apple store and purchase a new phone and I would get replaced. I did. Finally receipt successfully submitted email on 5/14/2015. 5/20/15 an Email asking me to take my broken phone to genius bar to be repaired?? What??? I sent an email back with receipt of NEW phone on 21st. (twice) on 23rd they sent email stating they did not get it AND another email stating "After taking a further look at your Apple invoice I noticed that you have purchase... read more
Business response:
“Sorry to hear about this experience. We found you in our system and have asked Paloma from our Resolutions team to help get your claim back on track. We're currently reviewing the details of your claim but will be in touch soon! Thanks for your patience. Regards, Joseph A SquareTrade”
"I go to Square Trade for all my warranty needs. Their coverage is so complete and is a much better value than almost every other protection plan I've seen and they have won awards year after year for their customer service which I can attest is absolutely stellar. If you need to protect your investment and the manufacturer's warranty is either way too short or doesn't give you complete coverage or both, you cannot go wrong with Square Trade. "
"At first my claim was quick. But the company that square trade used to repair my phone sent my "fixed" phone to the wrong address. After an investigation that took almost 2 weeks they solved the problem by writing me a check for the retail value of the phone. This "solution" was horrible because I am ineligible for an upgrade with my plan and the retail value of my old phone doesn't cover even a quarter the cost of a new one with out the upgrade pricing. Overall I'm disappointed with square trade."
Business response:
“Hi Jenni - we're terribly sorry to hear about this experience. I found you in our system and will have your account reviewed to ensure you were offered a fair price. Paloma from our Resolutions team will be in touch soon! Thanks for your patience. Regards, Joseph A SquareTrade”
"When I bought a Samsung Tablet I also purchased a Square Trade warranty including accidental damage coverage. I also bought a protective case. After a drop or 2 I was glad I bought the case. Over a year later, the tablet was dropped and hit a stone step with the case open... The tablet was ruined. I filed a claim, received a return label, sent it in. A week later after a few emails telling me the status of my claim, I was told it was not repairable, and what form of payment would I like. The Amazon credit arrived in a few d... read more
"I bought a plasma TV in 2011 for about $800. I'd heard that they were good TVs but also that they had some quality control issues. So, I decided to buy a 4 year extended warranty from SquareTrade for $90. It seemed like a good hedge. My TV worked almost perfectly for about 4 years. Then, last week, 2 months before my warranty was going to expire, it made a clicking noise. The picture died, and the power light started blinking. I filed a claim. SquareTrade responded that they'd decided it would be uneconomical to try to repa... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.