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Allstate Protection Plans / SquareTrade
About this business
"Horrible service! They don't have a clue on what they are doing. I ordered my replacement phone almost a week ago to be told the phone is out of stock! !! There is always an excuse on why they dont replace the phone/ fix!"
"Unexpectedly Awesome! Squaretrade really came through for me as a consumer. I was told to never buy extended warranty for anything. I took a chance and it paid off. After purchasing a 2nd Ooma device because the 1st one died due to lightning induced power surge. So I decided to buy additional warranty from Squaretrade. When the 2nd Ooma device died within 10 months, I was not sure if Squaretrade would fulfill their warranty service. I thought I would get the "run-around". I was pleasantly shocked. The person on the phone wa... read more
"My Iphone 6 took a saltwater bath and was immediately dead. I could not complete the online process of making a claim and was directed to initiate a call. I did so and was told to bring my phone to apple and pay for exchange. I did so on a Saturday. On Monday I sent the receipt to Squaretrade and funds were deposited into my Paypal account in less than an hour. A very simple and painless process."
"I purchased a Sony Elite headset, which was known to break at the joints. After using it for a week, I realized that I loved the headset and did not want to return it. So, I turned to SquareTrade, which allowed me to purchase a warranty within 30 days of the purchase of my headset. As expected, the headset cracked at the hinges after about a year of use. The warranty I purchased included 3 years and accidental damage insurance. Two days after filing the claim, I received a pre-paid postage for FedEx in my email in order to ... read more
"I've had square trade for the last 3 1/2 years on multiple products, I've never had a bad experience with their service. I will continue to insure and use their services they provide"
"I insured my espresso machine top to bottom with Square Trade, including accidental damage etc. Over a year after I bought it, a part failed and broke. Square Trade swiftly recompensed me, as that was more cost effective than shipping/fixing the item. I recommend them as a company, and also advise others with expensive items with moving/breakable parts to consider buying the total coverage-- as it really makes things worry-free."
"Filed a claim for a nonfunctioning laptop on May 2nd. Was able to use their mail in service after some negotiation. Notified that the laptop was not fixable and that the remainder of the warranty money would be mailed to me on May 11th ($20.39 - we had other repairs completed on the laptop in prior years). I called the following day to understand the repairs and was told that they would honor the full amount of the warranty and mail me a check for the full amount. The technician sent me an email stating this on May 12th. No... read more
Business response:
“We're really sorry to hear about the lack in response to this issue. We've escalated to our resolutions team who should be reaching out shortly. Thanks for your patience, we'll be in touch soon! Best regards, Joseph A SquareTrade”
"I purchased the warrantly on my laptop in 2013.. I contacted Square trade because my battery was completely dead, I was told that I could purchase a battery and they would reimburse me. I emailed the receipt after placing the order. I received a paypal payment for the full cost of the battery within the next hour. I actually received the reimbursement before the battery was shipped. "
"Very displeased with the lack of communications and action to repair my computer! Over 3 weeks without a computer...really, why did I buy an extended warranty through you? I sent a message inquiring about this time, but no one seems interested in replying...good luck getting anyone live. I will purchase the manufacture's extended warranty next time to make sure that I can get acceptable response times. ----------------------- 06/24 - ...and the nightmare continues. I received a message that the claim was 100% complete on Mo... read more
Business response:
“We're terribly sorry to hear about this experience. We'd love to make sure this is addressed immediately and that your claim is brought back on track. Can you please send your claim number to socialhelps@squaretrade.com? Thanks, Joseph A SquareTrade ------------- Hi John - I show that Jaime was able to assist you. If you're still having issues can you please email me at socialhelps@squaretrade.com”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.