Allstate Protection Plans / SquareTrade

pwpfilms 

on Resellerratings

11 years ago

"Square trades customer service is good. However, the item I purchased was somehow only insured for 1/2 of its value. When I sent it in for repairs I specifically asked them to return the item to me instead of issue me a refund if they can't repair it. They said that wouldn't be a problem. After it had gone through the repair process it was determined that they would not be able to repair it and they issued a refund. After several calls and requests for the item to be returned to me, instead of the money, they said that this... read more

Dissatisfiedin.. 

on Resellerratings

11 years ago

"So far I have not been able to get my problem taken care of. I am on the second try to get my PC fixed or get my money back. I replaced memory cards and then was told the problem is the mother board not the memory cards. I went through a technician supplied by SquareTrade and was not able to resolve the problem. I then sent the computer to SquareTrade and when it came back it still had problems. I was then referred to the technician and they recommended sending me a hard drive. Another technician came and installed the hard... read more

pc21940 

on Resellerratings

11 years ago

"I brought a Nokia phone for $135, a year later the phone broke down and I get my full money back, for a broken phone.????" 

wangcc 

on Resellerratings

11 years ago

"My 18 month old router breathed its last, and I was ready to toss it in the trash. Then I thought I might have bought an 2-year warranty from someone. I went to Amazon account to find out it was Square Trade. I filed a two-minute claim there and was asked how I wanted to receive my refund, and sent me a FedEx label to return the damaged unit. Before I could bring it to FedEx, my PayPal account notified me that Square Trade had already sent me a full refund. Pretty easy. Certainly will do it again. " 

hypersprite12 

on Resellerratings

11 years ago

"My story started out bad. My boyfriend had broken my phone by accident. I was very upset with your service because I did not have a phone and I thought it was pointless that you had to call me. I went through a HORRIBLE time with apple. It has taken me a month to get my claim. I didn't have a phone for 5 days. I had like $800 on hold for my phone because the battery was cracked. They accidently charged me twice. I have no iPhone store within 40 miles. I finally gave up on it and one girl did help me and I did finally got my... read more

Aotbo 

on Resellerratings

11 years ago

"My phone was water damaged, so I Contacted square trade to file a claim.... First they (nobody who speaks a full word Of english) tell me they will send me a refurbished phone to replace my damaged phone which I declined since I read alot online about square trade refurbished phones are cr**. So they say they will pay me back for the cost of a phone which was my best option but still horrible! I got paid back fairly quickly but after the deductible and the original cost, I hardly got paid for my phone, they wouldn't even gi... read more

dmarkia 

on Resellerratings

11 years ago

"My camera started failing shortly after I purchased it. Struggled to get the Square Trade registered, so decided to live with it. Then it failed completely, so I went back and worked to get the purchase registered, and file a claim. Claim interface on the web is poor. I checked the wrong box, and the claim was rejected. When I called, after a longer wait than I would like, the person was pleasant, and resolved my claim. The return process was simple, and the claim was settled in a timely fashion." 

seanx0411 

on Resellerratings

11 years ago

"This plan is completely a scam, when I had the issue on my cell phone which with the ST plan on, I called them, they just tried everything to tell me it is not covered. I bought the two years ST plan and the phone was getting old and getting broken only because the accmelate of the time and it was not damaged by any accident! I cancelled the rest of my plan and will never buy this scam ever!!" 

jose_prado73 

on Resellerratings

11 years ago

"How am I feeling right now regarding SquareTrade and the experience I'm going through as I write this? Badly to put it lightly. Let me share to you my experience. After my phone breaking and being dropped in water I filed a claim and paid the $99 deductible. After that I received my phone in a timely matter and I was, you know, satisfied until. I realized that they sent me a device flagged under the Sprint Financial Eligibility Process!!! What that means is that the previous owner of the refurbished phone they sent me claim... read more