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Allstate Protection Plans / SquareTrade
About this business
"Pojan puhelin putosi maahan seurauksella, että näyttö hajosi, tämä tapahtui torstai-iltana. Perjantaina olin yhteydessä Square Tradeen ja jo MAANANTAINA kotiimme tuotiin korvaava laite. Todella nopeaa palvelua ja ystävällistä asiakaspalvelua. Pitävät sen minkä lupaavat."
"Unfortunately my camera was accidentally dropped a year and 8 months after it was purchased. The display only showed multi-colored vertical lines which was also the picture that it would take. I filled out a Square Trade claim online. What impressed me the most was that each step in the claim process, an email was sent to me informing me of the progress of the claim. First they acknowledged the claim. Later that same day the claim was approved and a pre-paid FedEx return label was sent via email. I also received an email fr... read more
"I Love SquareTrade , I Would never buy any electronics without getting SquareTrade...... "
"few days ago my freezer stopped working, and I called them. they said it is under manufacturer warranty , I said ok but what about the food spoilage coverage, they said we do not cover this, Before I buy the warranty I googled square trade to see if they cover food spoilage and found a page declaring that they cover. but when I told them this over the phone the agent put me on hold for sometime then he was back telling me that the page is for different company with same name squaretrade. I don't understand how two companies... read more
Business response:
“Hi georgepet - We're sorry to hear that you're having issues with your freezer. Dealing with spoiled food as a result can definitely be frustrating and apologize for an confusion regarding our coverage. Unfortunately, we can't always control what other websites might post about our services, which is why it's always best to review the terms and conditions of your warranty. We'd love to look into to this though, if you wouldn't mind providing a link to the website. Since your item was less than 30 days old, it's to your bene... read more
"My Canon 60D and camera bag full of lenses fell out of my pack while rock climbing in Colorado. My heart sank as I saw the bag bouncing off the rocks and disappearing through the trees just as the bag burst open. We belayed down to gather what we could. Some of the lenses were definite gonners, other items lost upon impact. The camera itself was still in the bag and although looking intact, would not power on. We spent an hour finding what we could and when I got home contacted SquareTrade. Within two weeks, SquareTrade had... read more
"On Thursday, 08/13, I file a claim for my iPhone5. On Saturday night, 08/15, I am notified that my claim is approved and a new phone will soon be on its way. Tuesday, 08/18, I haven't heard anything so I borrow a phone from a houseguest and call. I get your answering system in Pakistan which asks all kinds of questions which have absolutely nothing to do with a claim follow-up and then am told that you are really busy and to call back later. After three times I get the option to get into the cue so that you will call me bac... read more
"A SquareTrade warranty is a MUST HAVE for me. I know "experts" say you are wasting your money on extended warranties, however not for me. I've had two Kindles die on their own plus a netbook that had a screen damaged. I believe at least one cell phone met an untimely toilet death. SquareTrade has come through for ALL of these items. We seem to go through dehumidifiers annually but never had a ST warranty on them because my husband thought the warranties were not worth it. Right. With the last unit we bought, I turned around... read more
"The instructions from the customer service agent were not clear. I ended up driving to two separate Apple stores. The first Apple store sold me a brand-new Apple phone even though I explained I needed an out-of-warranty phone. Then I had to drive further from my home to another Apple store to check if they had an out-of-warranty phone because Apple wouldn't tell me over the phone. At that Apple store I had to wait four hours for them to tell me they could repair it and did so. Lots of driving around, lots of waiting all bec... read more
Business response:
“Sorry for the frustration! We do offer options for our customers because one resolution may be more convenient than another, but sounds like you were inconvenienced by having to make multiple trips to an Apple store. I've asked a member of our Resolution team to reach out to make sure you're taken care of and will also have the call reviewed to identify if there are any training opportunities. You're welcome to email us at socialhelps@squaretrade.com if you'd like to provide any additional feedback. Best regards, Joseph A S... read more
"In the past my tablet has had some damage with the screen and every time I just had to send it to squaretrade and a few weeks later it would come back like new. My new phone a few weeks ago, did I mention that it took weeks to find the right one, fell from my bag and was rolled over by a car. Squaretrade reimbursed me the whole amount and I can now by the exact phone back."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.