Allstate Protection Plans / SquareTrade

Trueblue37 

on Resellerratings

10 years ago

"Ok. I shattered my iPhone 6 screen and needed it fixed. I tried selecting the option to just replace it so I wouldn't be without a phone, but it told me there was not a replacement phone in stock and I would have to ship my phone in and wait for it to be repaired. This is a bummer because I need my phone to take call several nights a week for work. I mailed it in Tuesday morning, hoping to get it back Thursday before my next night of call. It was fixed Wednesday but didn't get sent out until Thursday and not delivered until... read more

jklangbehn 

on Resellerratings

10 years ago

"I have multiple policies from phones to TV to printers. I have even recommended ST to friends. After I broke my screen on my phone. First time I have needed my warranty. ST screwed up the repair and did not seal the screen right. After going through apple support thinking the ghostly etc was a hardware problem. Brought it into apple. They would not touch it bc it was no longer original parts. Called ST and found out I was beyond the meeger 30 warranty on their repairs. So I had to pay my deductible all over again. When I de... read more

bdipaolo 

on Resellerratings

10 years ago

"I have two computers that need some repair. When I sent in the receipts via email with the 12 digit number as the subject the response was that there was an error with my receipt submission. I sent again and included the dashes in the number. Still an error. I have asked them to call me (estimated callback time less than 1 minute, but never happened.) I tried calling direct, but there is no choice to speak to an actual human. I am beginning to think that this company just took my money! Please advise..." 

toviann 

on Resellerratings

10 years ago

"2 years ago, I purchased a Square Trade warranty for an item I purchased from ebay for my nonprofit. When I bought my new phone 3 months and found out Square trade was insuring verizon phones, I passed because I was unsure about the service and didn't want to take a chance. I highly regret my decision not purchasing Square Trade for my phone. 4 days ago I filed a claim for Ebay purchase, a Portable Ion Speaker system that I use for events. Within an hour of my return package being scanned at the Fedex drop off, I received m... read more

kajguy03 

on Resellerratings

10 years ago

"During our vacation, my wife accidently put my jeans with my iPhone 6 in the washer. When it came out, it was dead. So, I reported the claim to SquareTrade and they immediately offered to send me a check for $650.00 in exchange for the phone. Since I had all our vacation pictures on the phone, I elected to wait a few days, let it dry out, and see if it would work. Four days later, the phone was able to boot and I promptly downloaded all the photos and other data. However, the phone would not hold a charge for very long and ... read more

czupsich 

on Resellerratings

10 years ago

"After multiple phone calls, emails for 2 different claims, for 1) a failed SATA Hard Drive which was never used and 2) a Solid State Hard Drive (the main drive) I am totally satisfied and completely amazed at the conversations held today with 3 different representatives totalling 64 minutes of my time, much of it on hold. The first claim filed Dec of 2014 was "approved" on Feb 2, 2015 and a "technician" was supposed to "visit, to diagnose" even though the failed drive had already been removed. No technician ever came as we ... read more

MRBMRB 

on Resellerratings

10 years ago

"I decided to look up the reviews on Square Trade as I had purchased a printer from Staples and bought the warranty. Although I have purchased many warranties in the past, I never had the chance to use them (that's a good thing). Yesterday I gave Square Trade a call, explained a loading paper problem with my printer, and was told someone would call me right back. After waiting over an hour, I called again. I had to provide all the details to the rep, sent them a scanned copy of my receipt. After they tried to troubleshoot th... read more

hoodrat 

on Resellerratings

10 years ago

"Truly, I have never dealt with such dishonest individuals in my life! I have been fighting with Squaretrade since February of 2015 to resolve a claim filed. Today, I spent one hour on the phone with Jose trying to resolve the issue, and then he apparently hung up on me.....still no resolution. It seems they make everything so difficult in the hopes customers will give up on receiving the promised warranty services. I will NEVER purchase a warranty from this company again, and encourage others to avoid SquareTrade completely... read more

ram11529 

on Resellerratings

10 years ago

"My grandson's iPhone 6 got dropped at a pool party and even though it had a protective case on it the bottom of the screen shattered. I put a claim in to Square Trade and waited 24 hours for an approval, got the approval and took the phone to one of their recommended stores in my area. I got to choose the store. The store replaced the screen and it only took them about 20 minutes. I got home, scanned the receipt in and sent it to Square Trade and within 24 hours was reimbursed the $100 I paid for the repair. Smooth. There i... read more