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Allstate Protection Plans / SquareTrade
About this business
"Amazing is theonly word i have to say. My phone was thrown into water by my son and ST took my phone and repaired and sent back. It was playing up and then the phone died. I rang up again and they again asked for the phone and this time they said that the hardware had failed and that they will refnd me the cost of my phone in 3 working days and here i have the amount in my account today. I really had no hopes after ST tried to fix it first and i thought this is all i will get and had almost written off my phone but as it al... read more
"Called on 10/27/14 (yesterday as of this writing) to file a claim on my son's phone bought through Costco. Was told that my claim was approved and that I would receive the phone via FedEx on 10/28/14. Late in the morning on 10/28 I had not received tracking information for the shipment, so I called SquareTrade again. For a second time I was assured that the phone would be delivered on 10/28. I then called FexEx who reported that they had no record in their system of a shipment going to my address. Another call to SquareTrad... read more
Business response:
“Hey butch50, We're so sorry to hear about this experience. We aim to help our customers up and running as quickly as possible, but it sounds like this isn't the case here. I've found you in our system and will reach out to you shortly to see how I could help! Regards, Tiffany U., SquareTrade”
"2yr old tablet, small crack in screen. The part is cheap on that auction website so i thought it would be repaired. No, they gave a full refund (plus 3% i think if you get Amazon gift card. Will definately purchase from SquareTrade for all my warranty needs!"
"This the second time I've had to contact SquareTrade. I'm so glad I bought my insurance through them. Not only are they prompt with their communications, they make it easy to ship your item to them. They are quick to assess what can be done to fix or pay your claim. I'll never purchase another electronic item without SquareTrade coverage!!!"
"I bought my whole family Iphones two years ago when the new Iphone 5 came out. I insured them for two years. No one had a real problem or issue with their phone until last Sat. Oct 18th. I fell and shattered my screen on mine. I knew I had bought the phones in Sept two years ago. My first thought was oh no..I am in trouble now......I wiped the blood off my chin and went in and looked at my contract with Square Trade...I won the lotto...the end of contract was on 10-22-2014..four days from then, I quick called to confirm, an... read more
"I bought a Gateway laptop from the online Microsoft store on Black Friday and a SquareTrade warranty a couple of hours later with drop protection because the online store didn't seem to have a customer service department or much of a help center. I knew that if something happened to the laptop, I'd be in big trouble. Sure enough...the case cracked and the power unit wouldn't work with the charger any more! Gateway's customer service toll-free number was "out of service", but SquareTrade helped me anyway. They actually fixed... read more
"Your warranty service rocks! My poor tablet fell out of my hands on to the concrete when I was getting out of the car. To add insult to injury I had other heavy things in my hand that fell on top of the tablet. In my haste to pick everything up, the tablet fell again hitting the concrete again. I contacted Square Trade and put in a warranty claim online. I was told they would contact me the next day. Early the next morning, I received an email from them stating that my claim has been reviewed and approved. They asked how I ... read more
"I was not impressed with the claims process. Instructions regarding where to e-mail the receipt were not clear. I e-mailed it to them, and after a week I had to call them and ask them if they got it. They said no, then the guy checked again and found it. It seemed unorganized. Two days later I get an e-mail regarding my payment (I opted for the gift card where they pay you a bonus 3.5%). The amount I got was not the bonus 3.5%, so I had to call once again and they told me it will be paid to me in another 3-5 business days. ... read more
Business response:
“Hey dwl1982, We're so sorry to hear that you're unhappy with us. We aim to make our claims process as simple and hassle free as possible, but it sounds like we've dropped the ball here. I'd love to see if there's anything I could do to help turn this experience around. I've found you in our system and will reach out to you shortly! Cheers, Tiffany U., SquareTrade”
"I bought a phone from ebay and insurance from square trade. well the phone stopped working after a few months. I called square trade and they were beyond helpful - they helped me find the pin number of the phone which wasn't easy bc this particular phone was factory sealed and I couldn't find the number. Then they sent me a fexex label to send it back. I sent it to them and unfortunately it was not able to be repaired so they returned my money, SO EASY, I couldn't believe it. I will use them again for sure."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.