Allstate Protection Plans / SquareTrade

markmisky 

on Resellerratings

11 years ago

"Had a digital camera break, they fixed it and in one week had it back. No shipping cost and seems to work fine now. " 

fishj 

on Resellerratings

11 years ago

"warranty on Garmin GPS. Unit stopped working, filed warranty info on line (easy) received FEDEX billing label by email. As soon as the shipping number scanned at FEDEX SqureTrade issued refund. " 

CrtclThnkngCns.. 

on Resellerratings

11 years ago

"I bought an android tablet with case and keyboard through Amazon for $80, no warranty--a good price for what it was. SquareTrade offered a warranty, that would include damage from dropping, for just $9.99. I never buy extra warrantees, but since I'm prone to dropping things, and it was so cheap, I decided this would be a good investment. It was! About 5 or 6 months after my purchase, the keyboard stopped working. I waited months to contact SquareTrade, because I hate the hassles of customer service, but dealing with SquareT... read more

Digestives 

on Resellerratings

11 years ago

"I got a Square Trade (ST) warranty for my S3, back in 2012 - at first it all seemed fine, with a low price, but soon I realised you get what you pay for. In late 2014, I filled out a claim for my S3. Sure enough, customer service were nice at first, but not very knowledgeable on phones, let alone Android phones. Simple enough - fill out the form, drop it with UPS and wait for it to return. So I waited about a week, and got my phone back - I was super excited as the turn-around was really fast. I open the package, to my disg... read more

faeriemags 

on Resellerratings

11 years ago

"Customer Service made a promise to reimburse me for the item, and followed through. I was able to purchase a replacement tablet with my refund." 

aedoue 

on Resellerratings

11 years ago

"I can't believe the high ethics of Square Trade - it's like the old days in this country. I have had two laptops, purchased used, for which I filed claims. Both were unrepairable. In both cases, Square Trade refunded my purchase price without any hassle. I canceled the manufacturer's warranty on my latest laptop, and replaced it with a Square Trade warranty. " 

jabisout 

on Resellerratings

11 years ago

"The website claim process was confusing. You are asked to select three choices: 1) Get it repaired locally 2) Send it to Squaretrade 3) Take it to the Apple store for repair. 1) Get it repaired locally then copy then get reimbursed by Squaretrade, no recommendations for who or where and no cost limitations. 2) Simple enough process - I would prefer to have them send me a box to ship it in for safest shipment. 3) Take it to the Apple Store. Simple enough except they don't do repairs they only exchange. It was going to cost $... read more

LydiaCasagrand.. 

on Resellerratings

11 years ago

"Below is a copy of my first review HOWEVER I'd like to update this and give a few stars. Even though they are still not getting five stars within 24 hours of my first review Paloma Magallanes sent me an E mail stating she would work on the issues. Within 48 hours the issues had been addressed and 72 hours I received my gift card. She went out of her way to try to contact me regarding my issues and it is the only reason I'm giving back a few stars. More of the people at the company need to have her costumer service skills! i... read more

NotHappyCu 

on Resellerratings

11 years ago

"Not happy at all. I didn't know these guys and bought my warranty through Costco which I trusted at the time of purchasing my Note3. At the time of purchasing, they said I would receive a phone with a return package to ship them the damage phone. Now that the screen is cracked, they say, "we don't have it. Send it to us and we repair." MY phone is my business and cannot be without it even for one day. That was why I bought the warranty. I complained to Costco and they might replace it. I could buy a good warranty back then ... read more