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Allstate Protection Plans / SquareTrade
About this business
"Worst protection plan ever. I had bought Samsung galaxy S5 with this protection plan. Unfortunately my screen got damaged and i am closely following up to replace my device since a month as repair is not an option for me. I am repeatedly told device in not in stock. Can't you order one? Why my phone was covered if you can't provide a replacement? I am bearing a damaged cell phone from a month even though I have a protection plan. I feel completely cheated. Would strongly suggest everyone not to buy this protection plan. "
Business response:
“Hey hmparikh1990, We're so sorry to hear about this experience. We aim to help out customers up and running as quickly as possible, but it sounds like we've dropped the ball. Could you shoot me an email at tiffanyhelps(at)squaretrade.com? I'd love to see how I could help! Regards, Tiffany U., SquareTrade”
"I had previously used Asurion several times as a warranty provider through different options. I had very bad experiences all times I had to put in a claim whether it be a misquote on the deductible, tat, customer service or lack of receiving the device. This caused me to be extremely weary of any company claiming to provide protection. SquareTrade blew me away and restored my faith in protection plans. I got a plan for a tablet I purchased for my child- it took less than a day for SquareTrade to respond to my claim and prov... read more
"STICKERS IN LAPTOP AFTER RETURN. DISAPPOINTED. I send my 13" laptop for repair. When I got it back, they put a sticker as big as box shipping label(the one with barcodes) in my laptop and in my charger adapter. I have a white laptop, and putting those sticker pissed me off because my laptop is not that big. The worse part? On my charger adapter they put a sticker in top of a sticker and in top of a sticker (3 stickers!). That's not a professional work. I called them the next morning, they are blaming the third-party they us... read more
Business response:
“Hey itsanagelina, We're so sorry to hear that you're unhappy with us. Our depots are typically great with repairs, but it sounds like we've dropped the ball. I've found you in our system and will reach out to you shortly to see how I could help turn this experience around! Cheers, Tiffany U., SquareTrade”
"I recently purchase a Surface Pro 3 and paid for the Square Trade Coverage. Unfortunately the product was dropped and cracked the screen. I sent the product to Square Trade to be repaired. I received notification that the product was unrepairable and they would send me a check for $999.99. That was approximately 50% of the value I paid for the product. I went back to check the brochure for maximum coverage for the Surface. No where in the brochure is there mention of any limits on the coverage amount. I should have been adv... read more
Business response:
“Hey esponder2000, We're so sorry to hear that you're unhappy with us. We'll typically cover a device for up to the replacement cost of it, but it looks like we've dropped the ball here. I've found you in our system and would love to see if there's anything I could do to help get this claim for your Surface back on tracks! I'll be reaching out to you shortly! Cheers, Tiffany”
"A pair of walkie-talkies I bought from Amazon.com broke (the volume on one couldn't turn up) and my Square Trade warranty covered it. I printed off a shipping label provided by Square Trade, packaged and mailed back the broken items, and received an Amazon credit for about $10 less than I originally spent. The warranty was well worth the small amount it costed and I will purchase from Square Trade again."
"My tablet screen started to get some purple streaks down it :(. But Luckily I purchased the SquareTrade protection! After shipping to them with the pre-paid label they supplied, I got an email 1 day later saying that the damage was too bad to repair, and I got 100% of what I paid for the tablet back. Now I got to buy a brand new Surface Pro 3! SQUARETRADE RULES!"
"Was very easy to get my refund since they were unable to repair the tablet."
"Excellent service. I have had 2 items under Squaretrade protection. The first was a tablet that had a bad habit of breaking its charging connector. I had to send it in twice to the manufacturer for warranty repair, and then once more times when it was out of warranty and it was sent to SquareTrade. Square trade could not fix it any longer, and simply refunded me the original purchase price. That's a crazy good deal for a warranty, particularly on tech which normally depreciates so quickly! My latest repair was for my compac... read more
"I dropped my new iPhone 6 just two days after I got it. I opened a claim but didn't recieve a notice for 3 days, so I called. The lady who helped me had a accent so it was hard for me to understand her. She helped me out but she was extremely rude about explaining to me how to send my phone and how I'll be reimbursed for having to buy a completely new phone. After hunting down the phone and have to pay for tax(which is not part of the reimbursement) I was very upset. Shipping the new phone was easy and fast, I got my reimbu... read more
Business response:
“Hi Gwens_music, We're so sorry to hear that you were not completely happy with your experience! I'll be sure to pass along your feedback to our team. If you have any questions in the future please don't hesitate to reach out to me directly at rebekahhelps(at)squaretrade(dot)com. Regards, Rebekah H., SquareTrade”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.