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Allstate Protection Plans / SquareTrade
About this business
"I have been dealing with a broken phone for weeks. First they couldn't find my warranty then they sent me two refurbished phones both did not work properly. 3 weeks later I am still with a broken phone. Very fustrated. It seems no one reads notes and doesn't care what previous reps had promised."
Business response:
“Yikes, we're so sorry to hear about this experience, prprincesss1020! We've found you in our system and will reach out to you ASAP to see how we could get you up and running with another phone. Cheers, Tiffany”
"I sent in a phone to be repaired at the end of October 2014. The reapir took 7 business days and was not completed correctly. The front facing camera was not working. When I called to let them know, they put in another work order. This time, they were unable to email me a shipping label. It took a week for them to send a standard FedEx box. SquareTrade emailed me saying they received the phone. A week later another email came that said they received the phone. I called SquareTrade and was told there was an issue with how th... read more
Business response:
“Hey billy_sisco, Yikes! We're so sorry to hear about this experience. Our depots are typically great with repairs, but it sounds like we've dropped the ball. I've found you in our system and will reach out to you shortly to see if there's anything I could do to help turn this experience around! Regards, Tiffany U., SquareTrade”
"Tremendously easy. Waited less than a minute for a representative, he confirmed my warranty, emailed me a prepaid packing slip, and I had my full refund the same day I shipped my product. Used that refund to buy a new version of my damaged product, and definitely made sure to buy a new SquareTrade warranty!"
"I purchased a chartplotter one year ago aand was wise enough to purchase a SquareTrade warranty. It died after one year and SquareTrade approved repair at a service provider of MY choice. When I contacted the most recommended service provider I found to my dismay that the item could not be repaired due to unavailability of parts. By chance a working used unit became available on EBAY. I purchased the replacement and was promptly reimbursed the full price by SquareTrade. Needless to say I purchased a warranty on the replacem... read more
"Nov 23: Requested a call back. Rep called and was put on hold for 10 mins then asked the same questions again, put on hold for another 10 mins and then disconnected. Nov 24: Called Square Trade myself to find out a claim was made so I was able to provide my card number to charge for the deductible and was told phone would arrive the following day, Tuesday, and that I should receive an email with tracking #. Nov 25: Called to ask why there was no email sent to me and was told that the was a problem with the order and that I ... read more
Business response:
“Hey amythongs, We're so sorry to hear about this experience. Our goal is to help our customers up and running as quickly as possible, but it sounds like we've dropped the ball. I've found you in our system and will reach out to you shortly to see if there's anything we could do to help get this claim back on track. Regards, Tiffany U., SquareTrade”
"Excellent service! I sent in a broken tablet and was told it couldn't be repaired in just a couple days. A refund was mailed the next day."
"Dissapointed pay warranty get BS can't do it because this was gift from my husband and he's only authorized to file a claim. Sorry he's not here what now? After a while I sent it to get it repaired. I little hassle but at the end they did a great job and fast. So thank you . This time warranty was not a bad idea"
Business response:
“Hey milaul, We're so sorry to hear that you're unhappy with us. To protect our customer's privacy, we'll typically require authorization from our account holder to file a claim. However, we do understand that there are special circumstances like devices purchased as gifts. I'd love to see how I could help! I've found you in our system and will reach out to you shortly. Cheers, Tiffany”
"Everything went very smoothly. Entered the claim via their website, received email with FedEx label for return of item. On returning item received another email with code for Amazon credit, which was the method of payment I chose. All in a matter of several days. "
"I have always gotten the Square Trade warranty on my electronic products but never used it until a week ago when I broke the screen on my iPhone 6 plus. I called to advise that I broke the screen and had taken it to the local Apple Store for repair. The customer rep on the phone was so helpful and friendly I didn't think it was real and that I would surely run into a problem later but boy was I wrong! I will forever purchase a Square Trade warranty and will tell and sell it to family and friends. "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.