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Allstate Protection Plans / SquareTrade
About this business
"I have been using Squaretrade for a few years and recommend it to everyone. Although I have a lot of electronic items where I haven't filed a claim, they have been excellent in responding even when a manufacturers warranty is till valid but the manufacturer doesn't make honor it for one reason or another. I just had an electric kettle stop working and the manufacturer's warranty had a gotcha not mentioned in the box. If the item was n't registered within 30 days of purchase, they would not honor it. Squaretrade sent a retur... read more
"Had problem with laptop and called for service. "
Business response:
“Hey toobad, We're so sorry to hear about this experience. We hold our depots to a very high standard when it come to repairs, but it sounds like we've dropped the ball in this case. Could you email me at tiffanyhelps(at)squaretrade.com? I'd love to see if there's anything I could do to help turn this experience around! Cheers, Tiffany SquareTrade”
"I sent my son's tablet in to get repaired and then received an email that they were sending me a gift card. When I called they said they sent a replacement because my warranty didn't have enough to cover the damage. The gift card is for $72. My tablet was $219. I never got a phone call or an email regarding any of this.The tablet was already destroyed.. I had to call and spend 40 mins talking with a multitude of people. I would never use square trade again. I suggest no one else does either. I think Ill call my lawyer"
Business response:
“Hey nancyyrn, We're so sorry to hear that you're unhappy with us. We aim to be as clear as possible with our coverage, but it sounds like we've dropped the ball. Could you email me at tiffanyhelps(at)squaretrade.com? I'd love to see how I can help! Regards, Tiffany U., SquareTrade”
"horrible company , i cancelled my warranty they are not returning my check,i keep calling someone to talk , they are playing head game , DO NOT BUY FROM SQUARE TRADE "
Business response:
“Hey CETIN, We're so sorry to hear that your refund process is giving you trouble. Could you email me at tiffanyhelps(at)squaretrade.com? I'd love to see what I could do to help expedite the refund back to you. Regards, Tiffany U., SquareTrade”
"This company is a total scam! Bought an insurance for my new laptop and they gladly took my money. The insurance was not cheap (20% of the total price). When my laptop was damaged during a robbery, they responded that it was only insured for mechanical malfunction, that my insurance did not have the Accidental Damage feature. This is the type of companies that give Insurance companies bad reputation and a bad name!"
Business response:
“Hey pechavarria, We're so sorry to hear that you're unhappy with us. While most of our plans have built in coverage for drops and spills, there are some plans where it is an added on feature. I'd love to see if there's anything I could do to help turn this experience around if you'll email me at tiffanyhelps(at)squaretrade.com. Regards, Tiffany U., SquareTrade”
"I had a Samsung Galaxy Rush phone that was like almost 2 years old and I had a 3 year the Squaretrade contract and the speaker went out and I called and the agent was so nice and told me I could get it repair and they reimburse me or I could get refund for original price , which I opted for, and they sent me email with return label link in a few minutes and I print it out and sent the old phone back and within 5 days had my refund $130 in Pay Pal. What a great experience. I have all my electronics signed up to Squaretrade."
"If you want inept service and agrevation, this the company for you. My phone broke on the 9/3/14 and I started the process of filing a claim. I received the replacement phone couple days later. Found the replacement (refurbished) phone the mic did not work . Called in for a replacement and told they do not have any of my model and to callback the following Monday or Tuesday. I called Monday and still no phone they offered a galaxy S3 (OLD); but, it did not have a battery. I figure I could buy one or the can send. I got the ... read more
Business response:
“Hey Anonymous, Yikes. We're really sorry to hear about this experience. We aim to help our customers up and running quickly with our overnight replacement phones, but it sounds like we've dropped the ball here. Could you email me at tiffanyhelps(at)squaretrade.com? I'd love to see if there's anything I could do to help turn the experience around! Regards, Tiffany U., SquareTrade”
"DO NOT BUY THIS BULL****! I purchased a warranty for electrical problems, a month later I had some. But since I also dropped my phone (LONG AFTER THE ELECTRICAL PROBLEMS), and cracked the corner of my screen they refused to fix the plethora of electrical problems. Do not waste your money with them."
"What an awful company. Terrible customer service, they waste your time and delay honoring the warranty. After those problems they charge your credit card and misplace your phone for 2 weeks. Next when they finally find your phone, they won't debit your credit card. I'm on my third phone call after receiving an e-mail stating that they have my phone. I have been on hold for 20 minutes as she takes of it. What a scam!"
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.