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Allstate Protection Plans / SquareTrade
About this business
"I had an asus laptop that I purchased through tiger direct and warrenteed for 3 years. Now, it seems that this laptop was a trouble laptop for replacement parts, as neither tiger direct or square trade managed to replace the motherboard in the end (the repair tigerdirect suggested). Firstly: The same day service advertised strictly means that if you call them and wish to send the item to them, they will -send you a box- within 2 business days. Nothing more. Secondly: The suggestion to please back up your data in case of dam... read more
"Simply Awful! I own a Motorolla HD Razr Maxx HD that suffered a broken screen. They shipped me a replacement phone that does not work, and are unable to replace it. I've made eight calls to customer service during the past two weeks. Unfortunately, during these two weeks, they kept promising it a replacement was on its way, when it wasnt. They now want to replace it with a Samsung which I do not want. If you have a Motorolla, do not purchase a Square Trade warranty."
"I used to have an Iphone that was broken after i spilled it on a concrete road.. The Squaretrade warranty people sent a replacement immediately and i received the replacement in 2 days. But the quality of the body is different from the OEM apple iphone. I would say great customer service but bad product distribution. I do not want to deal with the company again though a little expensive would want to go through my service provider."
"SquareTrade, Despite a very long repair process, called me to make things right. I now have my money and can buy my tablet replacement. "
"I was looking for a laptop warranty and when looking through google I noticed they were selling policies through multiple websites. Amazon was listing the particular one I wanted for approx £179 including AD. Another website listed the EXACT same policy for £133 and it gave me the option to purchase it. I contacted Squaretrade to find out what was going on to be told 'That policy is exclusive to products bought on that site' despite all the T&C's and info NOT saying that what so ever (I mean it has the option to add the ind... read more
"This warranty service company is a complete SCAM and their customer service even admitted that they screwed up. I purchased a Nikon camera on Amazon. After a few weeks due to an accidental drop the side lens got cracked. I called SquareTrade and they wouldn't even hear me out, and told me that if the issue was within the first year of warranty, then I should deal directly with the manufacturer on my own. Very dry tone and trying to get me off the phone. Your "5-star" customer service ratings are probably all fake. I called ... read more
"I don't usually write reviews of companies unless they're ridiculously horrible or a really great experience. This one happens to be a great one. After my stereo amp stopped working for whatever reason I was feeling disappointed considering I had a car show to attend that weekend. But luckily I had square trade. I called on a Tuesday afternoon and spoke with a rep from San Diego. They informed me it was less than a year old so I could either send it to the manufacturer or send it to them and get paid the price of what I pai... read more
"I think this would have been a better experience if Square Trade had sent my reimbursement to the correct Paypal account. Square Trade did not however, and the reimbursement took 2 weeks because of this mistake. However, I found the customer service people to be polite & helpful when I spoke to them. Although Polite and helpful they could not speed up the process at all and this took way too long. However, with that said, I think Square Trade is worthy of a second chance should I need them again."
"I had to file a claim for my Galaxy Note II Earlier this year with a Wi-Fi problem. I called Square Trade, ready to pay out the $49 to have my phone repaired, but after a conversation with their customer service they aided me in getting my manufacturer’s warranty to cover it for free. A great first experience! However I am now filing a claim for the cracked LCD Display (which means my screen doesn't work at all) and although their service support has been awesome to interact with, it has been something of a nightmare follow... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.