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Allstate Protection Plans / SquareTrade

4.4

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4.439,122 reviews
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Vince.R00's profile image
Vince.R00 
12 years ago

"Trying to get the McAfee working on my phone. It is giving me an error that I have already used the email to register another device which I have not done since I just got the insurance not even a week ago, and every time I call SqaureTrade I get a different number for McAfee every time. I try calling and I am given yet another number. This isn't very impressive for the amount I have paid :|" 

Business response:

“Hey Vince.R00, We're so sorry to hear that you're not happy with us. Our agents are typically very knowledgeable and helpful but this is unacceptable. If you could email me at tiffanyhelps(at)squaretrade.com, I'll be happy to see what I can do to help. Regards, Tiffany U., SquareTrade” 

fernandiaz's profile image
fernandiaz 
12 years ago

"I own 35 square trade warranties. The first time I called I was told that my product was still under manufacturers warranty. They provide me a number to call HP. Turn up that it was a scam. The number provided was 1-888-466-2490. This was not HP it is some company trying to sell computer services. Beware. I will reconsider purchasing again Square Trade warranties. Fernando Diaz fdiaz@q1w.net" 

Business response:

“Hey Fernandiaz, Wow, we're so sorry to hear about this. The only reason we ask you to contact the manufacture in the first year is, because in the event there is a defect, the manufacture will often offer to replace your device or repair it. This way, we don't have to dig into the value of your SquareTrade warranty to preserve it for future use. In the event that the manufacture denies repairing your device, SquareTrade will step in and repair or reimburse you the cost of your device. We'll typically provide you with the co... read more

bocabuck's profile image
bocabuck 
12 years ago

"Had a new Samsung Galaxy S4 repaired for cracked screen. Shipped it on the 14th of May. It is now the 24 of May, and it's still not repaired. I give this 1 star because of glacially slow service." 

Business response:

“Hey Bocabuck, Wow, we're so sorry to hear that you're not happy with us. I'd love to look into this claim to see if there's anything I can do to help turn this experience around. If you could email me at tiffanyhelps(at)squaretrade.com, I'll look into this right away. Regards, Tiffany U., SquareTrade” 

acorn21's profile image
acorn21 
13 years ago

"Beware of their promises that they will transfer the "warranty" product if you should subsequently sell the item under protection. Their procedures are poor and not compliant with the policy wording, the call centre is of no help and provides incorrect information, their responses to emails sent to "warranty help@squaretrade.com" is non existent and six weeks later still nothing has happened with the transfer I now know that SquareTrade in the USA does monitor these reviews and they contacted me within 24 hours of my post. ... read more

Business response:

“Hey acorn21, We're so sorry to hear that you're not happy with us. Emails sent to warrantyhelp(at)squaretrade.com are typically responded to within 24 hours but this is certainly unacceptable. I'd love to help transfer this warranty if you could email me directly at tiffanyhelps(at)squaretrade.com. In the future, feel free to give us a call anytime at 1-877-WARRANTY, and one of our agents will be happy to help or go online to squaretrade.com to transfer your warranty. Regards, Tiffany U., SquareTrade” 

Jmccl2005's profile image
Jmccl2005 
13 years ago

"I purchased a radio off Ebay back approx 3 years ago and bought a warranty from SquareTrade for about $60. It was a last minute decision and figured I was already buying this expensive item off Ebay and figured, what's another $60. Oh yeah, the radio was 498.50 (So, roughly $500). I only purchased the warranty because Ebay advertised it to me and because I saw the reviews from the local TV & internet advertisements and they appeared legit. Anyways, moving forward 2 years and uhm,....10 months, the radio died. Only the power... read more

gidjones's profile image
gidjones 
13 years ago

"It only took one phone call to do the whole process. After printing the prepaid UPS label and boxing it up, I had the refund in about 3 days." 

nwicks's profile image
nwicks 
13 years ago

"I bought a SquareTrade 3-year warranty on a whim during an electronics buying spree about 2 years ago. I didn;t remember I had even purchased a warranty until my product (Motorola S9-HD Bluetooth Headset) broke. Motorola wouldnt replace it after one year, but I noticed my receipt had me down for a SquareTrade 3-year warranty. I expected a lot of hassle and emails back and forth to prove purchase, etc., but ALL I had to do was log on, type in my email, and they already had a record of my warranty. Too good to be true already... read more

cpromain's profile image
cpromain 
13 years ago

"These are wonderful people to insure your appliances with. I've had nearly a dozen warranties in place with them for years, all placed because of a combination of positive Amazon.com ratings on the one hand and first-had experiences with Best Buy (Geek Squad) over the years on the other hand. When I finally had to file a claim myself, there were no silly questions, just got right into the problem and the circumstances in which it surfaced. I immediately received a UPS label to ship them the item – all 35 lbs. - for independ... read more

blueworld469's profile image
blueworld469 
13 years ago

"I will never ever get a warranty from Square Trade ever again. After a year later, they still have not paid me. Even right now, I have requested to cancel my warranty and yet and still, they will not cancel and have stole my money. I had a friend who had the same problems and there are many negative reviews about this company. The people and the staff work here suck and have stole my money. I warn others to beware before they do business with Square trade, thanks!" 

Business response:

“Hey blueworld469, Yikes, we're so sorry to hear about this. Our refund process is typically much quicker than this but this is unacceptable. If you could send us an email at tiffanyhelps(at)squaretrade.com, we'll be happy to help see what we can do to fix this. Regards, Tiffany U., SquareTrade” 

Frequently asked questions about Allstate Protection Plans / SquareTrade

How is Allstate Protection Plans / SquareTrade rated?

Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews. 

When is Allstate Protection Plans / SquareTrade open?

Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.