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Allstate Protection Plans / SquareTrade
About this business
"Let me say that I have purchased several Squaretrade warranties over the past few years. In the past, they were very responsive and covered items quite easily. My recent experience on an issue with my iPod Touch was the exact opposite. I sent the iPod in for repair due to the Home button not responding when depressed. The iPod was shipped to "United Camera" in Bensenville Ill., which I am assuming is one of their repair providers (a little research will show you that United Camera has received 28 Better Business Bureau cons... read more
Business response:
“Hey renmax, Wow, we're so sorry to hear about this. Our depots are typically very good at repairs but this is not acceptable. If you could send us an email at tiffanyhelps(at)squaretrade.com, we'd love to take a look into this claim to see what we could do to help. Regards, Tiffany U., SquareTrade”
"Square Trade is the best, only a fool would not use their services, I put a warranty on everything I buy"
"SquareTrde is hands down the best option for warranty PERIOD. In my case I bought a sound card that did not perform as I expected. Of course the retail store was of no help so I called SquareTrade customer service and within ten minutes my claim was processed and my full refund was assured. I printed out the UPS postage info (shipping was free) and within a couple of days I had a check in the mail. My next electronic purchase will DEFINITELY be covered by SquareTrade. "
"I purchased a HP Photosmart Premium C309a on 7/23/10 along with the SquareTrade 3 year warranty. The HP AIO printer worked very well over the last 2 1/2 years until about two weeks ago when the Wireless Radio just died and I could no longer print wirelessly from my laptop and tablet. The Bluetooth also quit working. I filed a claim with SqaureTrade and after some online paperwork they issued a FULL refund of the original purchase price via an Amazon gift card! They sent me a pre-paid UPS label and I sent the defective HP C3... read more
"I would like to share my experience with Square Trade. I have purchased several warranties from square trade because they provide a reasonable discount on warranty and their good reputation on the review of having a lot of positive comments. Unfortunately, I have my bad experience with ST. I sent my laptop to get it fix due to keyboard malfunction ( no water damage). I received a call from 415 area code that my computer purportedly was dropped without any sign of screen damaged. This is why my computer keyboard (Toshiba) is... read more
Business response:
“Hey Lee, We're so sorry to hear that you're not happy with us. If you could email us at tiffanyhelps(at)squaretrade.com, we'd love to take a look into this claim to see if we can help out. Regards, Tiffany U., SquareTrade”
"I bought a used item from eBay and it failed after about a year. It only sort of quit working, so I expected a hassle when trying to get it repaired or refunded. Instead, I found SquareTrade made the process very simple. I did have to call in at one point but that was because they didn't understand the issue by email. However, the people by email and by phone were very professional and easy to deal with. I will be buying many more SquareTrade warranties in the future."
"A year ago we had trouble with the icemaker. Contacted SquareTrade and they put us in touch with the builder, as it was still within the 1 yr. warranty. They sent me the part and I replaced it. Ran great for about another year when the thing just stopped. Contacted SquareTrade and they sent me a check. I won't buy an appliance if I can not get a SquareTrade extended warranty."
"When our vacuum broke. They were quick to respond. In less than a day they sent us a label to return it. We will be using square trade for future electronic items."
"Recently I had to use my SquareTrade warranty. It was the easiest claim I ever had to make. I simply told them of my issue and within a day was sent an email with a return label and instructions for receiving my money. I chose an Amazon gift card so I was also given an extra 5% refund. Total time from claim to refund was less than a week. It would have been faster had I gotten to the UPS store to make the return sooner. With the warranty money I repurchased the item on Amazon and re insured it. I will use SquareTrade for al... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.