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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It took from October until last month to get my ice maker and refrigerator fixed. I first called the claim for my ice maker in October and a worker came out and did something on it so it should work but it didn't. So I called him. The mistake I made was I kept calling the repairman. It was $100 and the tech replaced an icemaker, and then came back again about nine times. So all the nine times he came back, I never notified Home Shield and I should've. But I know when I call there, it's a good 45 minutes to an hour wait on th... read more
I have two hot water tanks and both of them were not heating very well. The contractor replaced an element on the regular hot water tank. They ordered an element for the tankless tank and they will come back and replace it. It hasn’t been long enough that it should be here. The technicians were helpful, very polite and clean.
The contractor came to repair my microwave. I had it serviced by a different company a year ago and it continued to break down. But this time, this gentleman changed a couple of pieces that were different from the last, and it seemed to be working very well. I also had a claim for my dryer and that gentleman was very good. The parts weren't available then he searched and found it, and within two hours he had my dryer going. The only trouble that I have is that when I get a live customer service representative, they're from o... read more
Our water heater went out and we went online and put in a ticket to American Home Shield. The website was easy enough to navigate. They told us to contact our contractor and they were out here within a couple of days. Since they’ve been out, everything has been great. The only issue I had with AHS was back when our AC went. It took a long time to get everything coordinated but a lot of it was because it was right when COVID had hit.
Our garage door broke and it wouldn't go up and down. There was a spring that was broken. My husband submitted a claim to American Home Shield and I got a phone call from them. Their contractors did quality work. While we've had a couple of claims that took a long time to get solved, our experience with AHS has been pretty good.
We've had American Home Shield's contractor here once and they were wonderful. They did what they had to do. They were friendly, very helpful and cleaned up after themselves. I had American Home Shield canceled a couple times but their contractor was here when they were supposed to be and we were both very happy.
The technician was very good, knowledgeable and helped me understand what was going on with my outlet. It was handled well. He made a fix on the outlet on the outside of the house because it wasn't getting any power. Then, the outlet in the kitchen to the microwave had a major power switch that I didn't know it had. He didn't know either so he put in that adapter thing and he said that the outlet was not getting any power. After he researched, he went to the breaker box and he said that there was no power to it. I said that ... read more
We were sitting here one day about a little after noon and all of a sudden, we heard a big arc, like an electrical crackle. When my son-in-law came home, he looked at the air conditioning and he could see where it had caught on fire for a moment. 'Cause we could smell electrical, we called American Home Shield. They contracted Outlaws Heating & Air, and we got in contact with them. They set it up and were out the next day. They were very polite and nice. They had it fixed within 20 minutes. It was very fast. Since we got Ame... read more
Our experience with Home Shield hasn't been good lately. Our air conditioner is smoking and this will be the third person to come over here. I really like this to get fixed today because my house is under contract to be sold by the 27th of November. The contractor was professional but the claim has been incomplete several times. I've never had a problem with Home Shield except when I noticed on the inspection that the guy that fixed my water heater didn't put the gas vent on there. I was told that we could have died from the... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 71,208 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.