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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor came to repair my microwave. I had it serviced by a different company a year ago and it continued to break down. But this time, this gentleman changed a couple of pieces that were different from the last, and it seemed to be working very well. I also had a claim for my dryer and that gentleman was very good. The parts weren't available then he searched and found it, and within two hours he had my dryer going. The only trouble that I have is that when I get a live customer service representative, they're from o... read more
Our water heater went out and we went online and put in a ticket to American Home Shield. The website was easy enough to navigate. They told us to contact our contractor and they were out here within a couple of days. Since they’ve been out, everything has been great. The only issue I had with AHS was back when our AC went. It took a long time to get everything coordinated but a lot of it was because it was right when COVID had hit.
Our garage door broke and it wouldn't go up and down. There was a spring that was broken. My husband submitted a claim to American Home Shield and I got a phone call from them. Their contractors did quality work. While we've had a couple of claims that took a long time to get solved, our experience with AHS has been pretty good.
We've had American Home Shield's contractor here once and they were wonderful. They did what they had to do. They were friendly, very helpful and cleaned up after themselves. I had American Home Shield canceled a couple times but their contractor was here when they were supposed to be and we were both very happy.
The technician was very good, knowledgeable and helped me understand what was going on with my outlet. It was handled well. He made a fix on the outlet on the outside of the house because it wasn't getting any power. Then, the outlet in the kitchen to the microwave had a major power switch that I didn't know it had. He didn't know either so he put in that adapter thing and he said that the outlet was not getting any power. After he researched, he went to the breaker box and he said that there was no power to it. I said that ... read more
We were sitting here one day about a little after noon and all of a sudden, we heard a big arc, like an electrical crackle. When my son-in-law came home, he looked at the air conditioning and he could see where it had caught on fire for a moment. 'Cause we could smell electrical, we called American Home Shield. They contracted Outlaws Heating & Air, and we got in contact with them. They set it up and were out the next day. They were very polite and nice. They had it fixed within 20 minutes. It was very fast. Since we got Ame... read more
Our experience with Home Shield hasn't been good lately. Our air conditioner is smoking and this will be the third person to come over here. I really like this to get fixed today because my house is under contract to be sold by the 27th of November. The contractor was professional but the claim has been incomplete several times. I've never had a problem with Home Shield except when I noticed on the inspection that the guy that fixed my water heater didn't put the gas vent on there. I was told that we could have died from the... read more
The dishwasher wasn't draining and the tech from Unitech replaced the starter capacitor on the motor and everything is fine. It's fairly straightforward and easy with AHS, although they try to get out of a claim sometimes so we have to be persistent with them.
I had several incidents with my washer and dryer and a couple of other things. My last claim was for my stove and GE was supposed to come out. I put in the order back on August the 6th. They were supposed to order a part. But the tech gave me a call and said that they had to reorder a part. They were supposed to come out yesterday but I got another call saying the part still didn't come out. I'm not sure what country it is coming from but I just canceled it. It was ridiculous. It’s already October. And I don't even know if t... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 71,229 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.