This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quick response. They called us right away once I submitted my request. Quick resolution. The guy showed up, found the problem and had what he needed to fix it, getting us back in business.
My furnace had condensation leaking out of it, coming down the sides, and puddling my basement floor. I called Home Shield and it went fine. Then, they contacted the vendor and within a couple of days, the vendor was in and taking care of the issue. I also had them do some additional work on the side of that - check-up and stuff that's completely independent and separate, and the tech was great. Everything has been fine and working as it should.The first time I filed a claim with Home Shield, I called for this same issue. Th... read more
So far, it's been pretty easy with American Home Shield. They seem to be very reputable and very responsive to what you need to have done. We have two air conditioning systems in our home. It's a fairly good-sized home. One went completely out and had to be replaced. American Home Shield was right there. No muss, no fuss, no argument. They just got it fixed. My most recent claim was for the air conditioning unit and Performance Heating & Cooling repaired it. Out of all the air conditioning folks that we have dealt with throu... read more
I had to wait a few days for service. The technician that came out was great.
Having my warranty policy, I have more certainty and clarity around how to get service. I don't have to find a service provider, whether that be for plumbing, the AC or whatever. I know I'm getting someone good, and I know that they're replying to me. They always get back to me in a timely manner as well. When I submit a claim, it's easy and I always get a call within 24 hours to schedule an appointment. I'm typically able to get an appointment in a reasonable amount of time too.The tray that the AC unit in the attic sits in... read more
They are willing to work with me on finding a vendor. I live in Key West and finding good companies can be a challange.
The garbage disposal was leaking. I called American Home Shield's 800 number and notified them. The claims experience was pretty pleasant. The claims this year has been way more pleasant than last year. Last year, was not so much pleasant. I wasn't even going to re-sign up with them. Last year, they fought every time we would call about the problem. They fought all the time on why they would not fix something. So we were not going to go back with them. Then some guy was kind enough to follow up with me in the wintertime. He ... read more
I've used American Home Shield twice and I've had no complaints. It's great. Both of them were done online for the application and that was super easy. The first time was when I had a leak in my garbage disposal. They sent out a plumber and he came out and resolved it right away. Everything went great with the second claim as well. The contractor was awesome to work with. He was only outside and he didn't have to step inside, but he had gloves and a mask on. He was professional and he answered all my questions. He was effici... read more
The team is very knowledgeable, helpful and showed professionalism
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,763 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.