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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've had four claims with American Home Shield so far and things have been pretty good. They've been proficient. Most recently, we had a refrigerator issue and they sent Appliance Yikes. The techs couldn't replace the broken part and could not fix my unit. So, they had to order another one. We tell people all the time about Home Shield.
The water was not coming in where the ice was in our appliance. Sears had to order a part and it took two weeks to come in. The only problem was that that they originally scheduled two weeks out to come back and fix it. But the part came in on the same day, so I was not able to confirm that it was here until that day and they never told us to confirm that we had gotten the part. So, we ended up having Sears back two weeks later and they got it fixed. So we're good. They also wore masks when they came.We've had American Home ... read more
Overall, American Home Shield has been very helpful. It's a time and money saver. My experience working with them has been positive. Doing a claim online or through the app is a lot better than calling ‘cause there's a lot of wait time when you call. When I do it online, it's a lot quicker. Recently, Heritage Air and Heat came out for an AC claim. They were very professional, timely and informational. However, I’m gonna have to call them back out again which would be the third time for them to come back out. Something may be... read more
It was very easy doing a claim to American Home Shield. I did it online and I got an automated response that the claim has been assigned and who it’s been assigned to. The tech from A to Z was professional. He identified the problem quickly and fixed it. American Home Shield has been good. I feel like I'm getting my money's worth. They're very efficient and they have a thorough process.
We had two issues, one with the hot water tank and one with the sump pump. The hot water tank issue was fine. On the sump pump, the service company could not come out for several days. Because we were expecting rain, I was worried that the sump might fill up and flood the basement and so I replaced the sump myself with a new one. I left the old sump pump in the basement for the serviceman to look at.The serviceman looked at what I did and he said I did a fine job on it. I asked him if he wanted to plug in the old sump pump t... read more
Affordable Leak Detection came and they could see the water on the boards under the sink. They could tell that there had been a leak, but they could not reproduce the leak. They could not find the leak. So, they were not able to fix anything because no matter what they did, they couldn't make it leak again. They couldn’t figure out where it had leaked from. As far as we can tell, we haven't seen it leak again. Overall, American Home Shield has been good.
The motor went out and Smart Doors came out. It was cheaper to get a whole new unit than to try to replace the motor but it took longer than anticipated. They had to contact Home Shield and get their authority to move forward. The tech let them know that it had a couple of problems but that it was his recommendation that the whole unit be replaced. Then, he called me back and said that he had to order the parts. When the parts came in, he gave me a call and scheduled with us. They came back out and installed the unit three d... read more
Right Tech Heating took care of the problem and they were very efficient. It was terrific. There was a leak in the unit and it was during the hottest time of the year. It was 110 out here, so I figured they were gonna be busy and I didn’t have any expectations of them coming out the next day. When they came, they wore a mask and since the unit was outside, they just said they were gonna go around to the side. I kept my distance, and they kept their distance from me. They fixed the leak and then they refilled the coolant. The... read more
When we bought the home, they already had Home Shield. So, “Okay. Sure. Why not give it a chance?” When it comes to air condition, they don't cover a whole lot. I live in South Louisiana so air condition is very important to us. But for the most part, we continued to stay with them. In general, their service is fine. Whenever we have a problem, like with the dishwasher, which made a weird noise like a high pitch sometimes while the cycle goes so I wasn't sure what it was about. We had an issue with a dryer before and Home Sh... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,763 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.