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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The washing machine was acting up again and the refrigerator wouldn't stay cold. I called American Home Shield like I normally do. I had to call twice. The rep initially assigned me to the same company that I didn't want to come back out because they had to come out here three times. I called back and they reassigned it to Monzon. They had to fix something that they were supposed to fix before. He was professional and since then, everything is working fine. Without the repair, we wouldn't be able to function. We need the was... read more
I had a leak going on under my kitchen sink that American Home Shield took care of quickly. Then I had two faucets that I couldn't get cold water from both bathrooms and they replaced them. So it was great. Submitting the claim was easy for me. They just took the information, I gave them my credit card number, and that was it. When the contractor came, my mom was the one that was there. They had to order some parts and they had to come back. After about a week, I called them and said that I thought they were gonna come back ... read more
The process on my most recent claim with American Home Shield was fine. The contractor came out and fixed the problem immediately. The problem happened about a week or two before they came out to fix it. My issue before that was my refrigerator. A contractor came out, but AHS spent a lot of money on that refrigerator when they just could have sent me a brand new refrigerator. With the money they spent on that refrigerator to get it fixed, I didn't spend that much money for the refrigerator. The young guy that came out to fix... read more
The AC wasn't blowing cold and its repair was handled great. The first time the guy came out, he did an okay job. They couldn’t do it because they don't repair Mitsubishi Electric. So they recommended somebody for us that they knew. Then the second company that came out cleaned it up and took care of everything that the first company put on and charged. The second company just checked it all out and looked at it, and everybody was good. The AC is working great now. Having a warranty is a great idea and it's the best thing to... read more
Everything went well with our recent experience. I needed an electrician. I made my request to American Home Shield and they scheduled a person to come in tomorrow to take care of it for me. It was very smooth. Everything is working great as well and I haven't had any problem with any of the contractors over the years. They all have been great. I like the quality of the professionals that come out. I also like the timeliness, the scheduling and the problem resolution.
I needed a service for my refrigerator and I submitted a request with AHS on September 9th. The process was very good as well as the tech. But he had to order some parts and I'm still waiting on him.
My recent claim experience with American Home Shield went well. It was for my air conditioning. I submitted my request in the morning, and then 3 o'clock, I had a call the same day. Then it was scheduled for the second day. The contractors came in and they had to replace one part, which they didn't have it in stock. They had to get the approval from American Home Shield. So, that took three days. They came in with the part and they changed it. But that didn't resolve the whole problem, so I had to request for someone else to... read more
Our air conditioner was leaking water. I submitted a claim online and the website was fine. We were then to be contacted within 24 hours. Fick's Mechanical was our assigned contractor and they did a great job. It turned out that there wasn't actually a hole in the pipe. There was a tank that had broken up so the water was backing up. They drained it. Everything has been fine since then. Now, I can operate my air conditioning unit without having water leak out. Overall, it's been a good experience.
Quick to respond. sent quality people to respond to my issue
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,763 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.