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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had some issues with the toilet and the bathroom. I told Home Shield what the issue was and then they contacted me with somebody to come out and fix it. The repair went fairly smoothly. The problem was a little bit more complex than what the tech and I had thought but with a little bit of time, we figured it out and fixed it. There have been no issues since the repair.
I had broken pipes and AHS handled my claim well. The only issue that I have with them is that they typically revert to one particular contractor that is usually booked out for days on end. So I end up always having to call them and asking them to refer it to someone who can get out quicker. It happened to me every time I filed a claim. They have a drawn-out process to get emergencies taken care of. But I would still recommend their services. I would just caution people to be prepared for a little legwork if you have emergen... read more
The tech who came out was very knowledgeable. He walked in, looked at the problem, and he said, “Oh, I know what that is.” He took care of it, and our toilet flushes perfectly now. It was very easy to work your way through American Home Shield's website. It was where I did my claim. We're very happy with American Home Shield. I wished I never had to use it, but stuff wears out.
Fire & Ice Heating did well with our HVAC system. We have central air with the air handler downstairs in the basement and the condensation pump wasn't working. When our AC would be on, it wouldn't get rid of the condensation it was producing, so it was cool around the base of the air handler. I knew that was the part that needed to be replaced, so when the technician called to schedule the appointment, I let him know to bring one. He had the part with him and he was able to replace it right away. He was very nice.
American Home shield is excellent home warranty company, customer service is wonderful, professional, they go the extra mile to make sure that the customer is satisfied and well taken care of.
American Home Shield has been a great program. I'm so happy that I was told about it and that I have it as part of the home purchase. It's really been incredibly helpful to me because there are a number of things that have happened. A pilot light went out, some bearing coupler had to be replaced and the rekeying service was also very helpful. I've had three uses of American Home Shield and found them to be very responsive. I've done claims both ways, online and calling in, but I find it easy to do online. Recently, A-1 Quali... read more
My AC unit wasn't working so I called American Home Shield. They said that the contractor would follow up with me within 2 to 48 hours to set an appointment and they did. The guy did a fantastic job. He called me before the deadline and expedited my appointment. He made an appointment under the timeframe that was given. He showed up on time and also called before.Apparently, there's a lot more wrong with the AC. It wasn't an easy fix so he did a lot of troubleshooting. He also explained to me that my thermostat was out. He s... read more
Our sink clogged up, so we needed a plumber. We went online and did a claim to American Home Shield. We did it on a Sunday and somebody contacted me on a Monday. Durham Contractors came out on Tuesday. They cleared out the blockage out of the pipeline, they reassembled all of the pipes, and got it to work and draining. Having the warranty makes it easy since we’re on limited income due to COVID. Things break when you don’t have money, so this is a nice insurance to help with that.
I loaded my stuff in the washing machine, closed it, and put the time. I filled it up with water and it showed LD in the panel. The machine stopped and it was not working. I tried again, put the clothes on the other side and there were too many things. I did it four or five times and it was the same thing. The machine started then after one minute, it stopped. I called Home Shield and spoke in Spanish with the rep explaining the situation. I left my claim and Dempsey Oil came out. My washing machine has been okay since their... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,763 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.