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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I call in my claims with AHS, a person takes it. But I got to call to find out when the techs are going to come out because they don't call you back right away. It’s like they need another person to help facilitate the phone calls back. For me, I got to call and call them until finally they give me something. But otherwise, I wasn’t thinking about dropping them and going to another one. AHS sends good people to my home to fix things and they explain things to me because I'm a widow. I've had great service from them.Rece... read more
I filed a claim through American Home Shield online when there was a clog in the AC system. I called Sirius Plumbing & Air Conditioning and we set up an appointment. They were very nice. They had to blow the drain out and then I haven't had any issues since they've been out.
The air conditioner was not running. Doing the claim to American Home Shield was easy. You just do online request. The contractor was very good and very professional. They repaired one thing, and it ended up not lasting another day, and then they repaired a second thing. And now, it's fine. They had to replace two pieces - the contact switch and the fan motor. American Home Shield did a great job.
The tenant said there was a burning smell coming from their fridge. The Fridge Guy came out. Everything is fine now. The only problem I have is some things aren't covered by Home Shield. But so far, so good.
Home Shield's reps are very polite. It's easy to schedule appointments. They were great. I've always used Home Shield and always recommend them to my clients.
I've had two claims with American Home Shield. One was I had a leak in the guest commode. The young man came in on time, very presentable, which is sort of a step up from the normal stereotype of a plumber, good looking, clean, and professional. He took care of everything within 15 minutes. Then, I also had them come in and check my air condition. One of my units went down. I know a little bit about air conditioning, so I knew it had to be something electrical, possibly a fan of sorts. We're in Arizona, we're having tremendo... read more
I have been an American Home Shield customer for more than a decade and have been the recipient of numerous service calls. During that period of time I have only had 2 or 3 negative experiences. One I remember vividly is when I needed a new water heater which cost me in excess of $800 and was not installed to code, caused a leak in my roof due to the improper installation of a vent (have gas water heater) and took more than a month to resolve. This occurred approximately 10 years ago. My most recent experiences, 2 this month... read more
My overall rating of AHS is 3 stars. Mostly because every time I place a service request the first service provider sent is terrible, rude and not professional. My last 2 requests, I’ve disputed the first service providers diagnosis and requested a second opinion. Both times the second opinion is different than the first. Please, please, please only do business with service providers that are able to uphold your customer service reputation. It might be helpful to hire someone to do yelp searches on these providers before sen... read more
The tech from Fix-It Guys is working on my refrigerator. He fixed my ice maker. But it beeps all the time like an alarm going off or something and he's having a hard time figuring out what's wrong with it just as much as we're having a hard time figuring it out. The guy has been here once already. I liked him really well and the experience with Home Shield was good. I had another warranty in a different company and they screwed me over. Then the guy that came out to fix my washer that couldn't be fixed recommended American H... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,763 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.