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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quick and Easy. Seemingly great product. Price fit my budget for the project. Staff was courteous.
Business response:
Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Tech was very polite and had great communication on time and advising me of my problem
Business response:
Hi Linette, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy it!
It’s a good product for the most part. In recent years, after moving to Altamonte Springs, I have had a couple of issues with two of the vendors they sent to fix (1) plumbing- leaking faucet and (2) dryer repair. I was less than satisfied with the end result. The dryer repair was a nightmare that lasted over three months and required calls to the customer service offices at AHS headquarters.
I’ve been with American Home Shield for years and they have always done the right thing from having a repair done promptly to replacing an appliance that couldn’t be repaired. Covid affected all business and once it took a bit to get a part for the dishwasher. I was kept in the loop the entire time. In probably at least twenty years I have a new furnace, refrigerator, hot water heater and washing machine. And many others repaired and working great. If I’m not happy with one repair company, they offer a second choice. That ha... read more
Business response:
Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
AHS Customer Service was very Professional
Business response:
Hi Beverly, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
They work with me to get the fastest response
Business response:
Hi Thomas, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
American Home Shield can be hit or miss. But, I must say, when contacted AHS on July 5, I was super impressed. The customer rep was very kind, patient and understanding. He got me an a/c repairman immediately in the dead of summer!
Overall, my experience has been great. There's no issues when requesting service, the issues are resolved immediately.
Business response:
Hi Delores, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
I have had a mostly positive experience. The pipes outside my home weren't covered, and I really had to follow-up on my washer to get it. But after a couple months, I did receive a new washer.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,779 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.