This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a problem with an air conditioner not cooling adequately. It's the second time I've had the same problem. So, the first time the techs recharged it with Freon. It’s the third call I’ve had on the air conditioner. On the second time, the issue was the capacitor, so it was something completely different that caused the air conditioner to shut down. This time it was not cooling again, so they've identified that it has a leak in it. It's gonna need to be replaced. It's still an open claim.Submitting claims to American Home... read more
The hot water heater wasn't working. I filed a claim online with AHS and their website was very easy to use. I was really impressed with it. Then, it said that the contractor would call me and set up an appointment. I did it really late at night and they called me by the next morning, but AHS also gave me a phone number to call in case I didn't hear from them. The tech who came out was awesome and he did really well. He ended up having to get a new water heater and so far, everything is perfect. All in all, the process was r... read more
We needed our dishwasher fixed and I submitted a claim with Home Shield online. They recommended somebody and I called the contractor right then. The contractor came out a few days later and the tech was great. He came on time. The door of the dishwasher wouldn't shut right and it would keep turning the dishwasher off. He didn't have the part with him. It was kind of a strange one. But he came out a few days after that and fixed it in 10 minutes.
There was a plumbing issue with the master bath sink. We called American Home Shield and Wades Plumbing was sent. They fixed the problem. My mom was there and she said the technicians were fantastic. It was a father-son team. They introduced themselves and showed the paperwork that said that they were the ones to do it. They were very efficient. My mom even said she would use them as her own plumber. The plumbing has been okay since. My mom only had one small issue but it seemed to have resolved itself. But we're watching it... read more
I called Home Shield them for a plumbing claim and the rep I talked to took care of the problem right away. They issued a work order and the contractor showed up on time. They did a great job and the tech solved the problem right away. I’m very satisfied with Home Shield. They did a great job.
We had a washer that wasn't spinning properly and then our dishwasher wasn't getting everything clean. The claims submission was really easy. I didn't have my password to do it online from my phone, so I just called the number. I waited on hold for a little bit, but not too bad. It was pretty simple. The contractors who came out were all great, in both cases. It was two separate companies. There were no issues with cleanliness and timeliness and it was resolved quickly. They were both pleasant to talk to and they walked me t... read more
The door was broken and Mid MD Appliance had to order a new a new door. It took maybe a week to come in and they called. I didn’t have the time to schedule it right then and there but they were very good about calling me and following up. They were prompt and they had masks on when they came. They were great. I’ve had American Home Shield for five years and it always works out with them. It’s beneficial and we’ve used it several times. I would recommend them.
The contractor was great, very friendly and prompt. The technician wore a mask and stuff on his feet when he came. The AC needed a part but he had it on him. Performance Heating did the job and it was more than I expected from a home warranty company. The plumber came for my faucet and he said it was missing a piece. He tightened it and didn’t help me with that. But other than that, American Home Shield has done good. I did have my dryer fixed though and it's broken again.
I was doing searches to try and get a more reasonable rate. And that's how I came about Home Shield. Going about setting up the appointment is the most aggravating part because either you got to call and talk to a live person, which takes forever to get someone on the line, or you do it online where it asks you all these questions as if you're the one fixing it, when I'm calling to get someone out to fix it. It has too much jargon that I don't know the lingo because I'm not the one fixing it. I need someone to fix this. It a... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,764 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.